Workforce Planning Strategist

At Marshmallow, we're pushing the boundaries of resource planning to ensure our teams are always equipped to deliver exceptional results. We're seeking a talented Workforce Planning Strategist to join our team and help us take our scheduling approach to the next level.

This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about creating efficient schedules that drive business outcomes. As a Workforce Planning Strategist, you'll be responsible for developing and implementing proactive, long-term scheduling plans that meet our operational needs.

Key Responsibilities:

• Create and manage monthly schedules for L1-L2-L3 agents across operational teams
• Shift the scheduling approach from reactive to proactive, ensuring shifts are published at least 1 month in advance
• Lead planning efforts for key dates such as bank holidays (e.g. Easter, Christmas)
• Handle in-day requests from agents and make decisions regarding annual leave utilization
• Participate in forecasting and long-term planning projects, gaining experience in calculating headcount requirements and identifying potential gaps and risks

You'll be working closely with our operational leadership to analyze current volume versus headcount capacity, highlighting inefficiencies and resource gaps. Your ability to think creatively and develop innovative solutions will be invaluable in this role.

We're committed to providing our employees with the support they need to succeed. Our comprehensive benefits package includes:

• Flexi-office working – Spend at least 2 days a week with your team in our Budapest office
• Learning and development – Personal budgets for books and training courses to help you grow in your role
• Mental wellbeing support – Access therapy and mental health sessions through Oliva
• Competitive bonus scheme - designed to reward and recognise high performance
• SZÉP card - Budget to spend on meals, leisure and accommodation
• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years
• Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office
• Medicover Blue package - An exclusive pass to top-notch healthcare services
• All You Can Move membership OR Monthly BKK pass - Unleashing your inner fitness guru or having a hassle-free commute

At Marshmallow, we're dedicated to revolutionizing the insurance industry by making it more inclusive and accessible. We believe in the power of technology to solve real-world problems and are committed to creating a fairer deal for everyone. If you share our vision and are passionate about making a difference, we'd love to hear from you