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Leading Quality Assurance and Team Management

3 weeks ago

Kraków, Lesser Poland, Czech Republic beBee Careers Full time

Quality Assurance and Team Leadership Role

This is a challenging opportunity to lead a team and ensure the delivery of high-quality services to clients. As a Quality Assurance and Team Leadership professional, you will be responsible for overseeing daily activities within the team's responsibilities and ensuring they are fulfilled properly and timely.

Key Responsibilities:

  • Deliver highly effective quality assurance processes and performance metrics to ensure quality related to marketing campaign processes and sales support activities.
  • Manage a team and ensure the delivery of high-quality service to the client.
  • Evaluate and improve existing processes to increase efficiency and productivity.
  • Ensure all compliances, both regulatory and corporate, are followed precisely by the delivery team.
  • Conduct audits and ensure audit findings are addressed by the service delivery manager and leadership.
  • Work with leadership to assure adequate corrective actions are implemented.
  • Understand cross-functional capabilities and suggest new ideas that improvise existing processes.
  • Play an instrumental role in participating in review of standards, procedures, tools, and processes.

Requirements:

  • 5+ years of working experience in Knowledge Management and/or QA function.
  • Experience in people management and leading a team (team leader, backup TL, coordinator).
  • Capable of quick learning and delivering quality solutions as an individual and as part of the team.
  • Strong computer skills and knowledge of QA applications.
  • Fluent level of English.
  • At least a bachelor's degree.
  • Attention to details, strong analytical and problem-solving skills.
  • Ability to coordinate and support multiple stakeholders.
  • Ability to work in flexible work schedule.

Benefits:

  • A well-being culture with medical care, private life insurance, and Multisport card.
  • Access to over 70 training tracks with certification opportunities.
  • Award-winning development programs to support career growth.
  • Continuous feedback and ongoing performance discussions.
  • An enjoyable hybrid working model that fits your life.

Other Opportunities:

  • Sport subscription.
  • Training budget.
  • Private healthcare.
  • International projects.
  • Free coffee.
  • Bike parking.
  • Free parking.
  • In-house trainings.
  • Modern office.
  • No dress code.

This role offers a unique combination of quality assurance expertise and team leadership experience. If you are looking for a challenge and have the required skills and qualifications, please apply for this exciting opportunity.