International Trade Engagement Platform Expert

1 week ago


Kraków, Lesser Poland, Czech Republic PMI Service Center Europe Sp. z o.o. Full time
Job Overview

We are seeking a highly skilled International Trade Engagement Platform Expert to join our team at PMI Service Center Europe Sp. z o.o.

About the Role

The successful candidate will be responsible for delivering high-quality results in Digital Trade Engagement, ensuring accuracy and timeliness in data reporting. Key responsibilities include:

  • Data Accuracy & Reporting: Reviewing data dashboards and reports to ensure all data is accurate and up-to-date, investigating and correcting any discrepancies in reported data;
  • rNPS Support: Coordinating retailer NPS activities (including processing NPS data) and creating comprehensive overviews of the results to provide insights to improve customer satisfaction and business performance;
  • System Failure Management: Responding promptly to customer issues with cashing in points, liaising with suppliers to troubleshoot and resolve technical issues, monitoring and following up on open issues to ensure timely resolution;
  • Regional and Local Pilots Lead: Collaborating closely with the project team to support User Validation Testing (UVT) and assisting in the testing phase, identifying and reporting bugs.
Requirements

To succeed in this role, you will need:

  • At least 2-3 years of experience in a commercial role or experience in Digital Trade Engagement;
  • Proficiency in Power BI and data reporting;
  • Strong problem-solving skills and attention to detail;
  • Excellent communication skills in English;
  • Ability to work collaboratively with internal and external stakeholders.
Benefits

In addition to a competitive salary and excellent benefits package, including:

  • Sharing the costs of sports activities;
  • Language classes;


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