Customer Support Engineer

About the RoleWe are seeking a seasoned Team Lead to oversee our Customer Retention Operations team. As a key member of our organization, you will be responsible for driving exceptional customer service and retention.Your primary goal will be to ensure customers love us and never leave by providing top-notch support and tailored solutions. You will work...

Job Overview">We are seeking a German language IT support specialist to join our team.">Key Responsibilities:">">Provide technical support to customers in German over the phone, via email or chat.">Analyze and resolve customer IT-related issues efficiently.">Contribute to maintaining high customer satisfaction levels.">">Requirements">To be successful in...

About the RoleWe are seeking a highly skilled Customer Operations Manager to lead our Claims Team. The ideal candidate will have experience in customer relationship management and team leadership, with a strong ability to adapt to changing circumstances.Key ResponsibilitiesLead the day-to-day operations of a growing team of executives in our Claims Customer...

Company OverviewSEON is a leading fraud prevention system of record, catching fraud before it happens at any point across the customer journey. Trusted by over 5,000 global companies, we combine our customers' data with real-time signals to deliver actionable fraud insights tailored to their business outcomes.We pride ourselves on delivering the fastest time...

About the RoleWe are seeking an experienced and skilled Administrative Support Specialist to provide high-quality support to our department.Key Responsibilities:Manage correspondence lists and maintain accurate records.Create announcements and organize internal and external meetings.Job RequirementsExcellent communication and organizational skills.Ability to...

Job OverviewWe are seeking a highly skilled Italian language support specialist to join our team.ResponsibilitiesProvide remote technical support to customers via telephone, email, or chat in Italian.Respond to customer inquiries and resolve issues in a timely and professional manner.Troubleshoot IT-related problems and collaborate with internal teams to...

Extensive experience in managing Apple devices at scale, including device management security and compliance.Competence in setting up and maintaining a variety of tech equipment, ensuring secure configurations.Knowledge of Google Workspace, Slack, MDM (Jamf), and SSO (Okta) (Identity & Access Management tool).Experience in managing AV and network equipment...

Who you areYou are naturally empathetic and can put customers at ease during stressful situationsYou have a polite and welcoming telephone mannerYou are a quick learner and embrace changeYou are organised and can be relied upon to get things doneYou always seek ways to improve our processesWhat we're looking for from youExcellent written and verbal...

Primary Skill Set:Oracle PL/SQL DevelopmentOracle Optimiser, PartitioningTools: PowerDesigner, TOAD, SQL DeveloperSecondary Skill Set (Desirable):PythonCI/CDBashLinuxModern Database Skills (perspective architecture development in the database area)Telekom Carmen BackgroundQualifications:Proven experience in Oracle PL/SQL Development and Oracle Optimiser,...

What we're looking for from you6+ years of software engineering experienceExpertise in Java and Spring and the eagerness to learn moreExperience with developing and scaling complex microservices systemsPrevious experience with identifying, analysing, and resolving system availability, reliability, and performance issuesExperience mentoring and guiding more...