Aviation Service Ambassador

Deliver exceptional customer service to direct customers and travel agents, ensuring the highest possible standards in sales, ticketing, and after-sales support.

Cathay Pacific is a world-leading airline striving to be the best. Our team of dynamic professionals provides high-quality services to ensure customer satisfaction.

We believe in creating opportunities for growth and development. As an Aviation Service Ambassador, you will be part of our hybrid work system, working from our modern office in Kraków. You will have access to comprehensive training and the latest technology to excel in your role.

• Recommend travel products, fares, and services to customers
• Provide after-sales support and assist with flight booking transactions
• Help customers use our website – cathaypacific.com
• Respond to feedback and general enquiries via phone, email, and web channels

• Excellent communication skills
• Mature telephone etiquette
• Knowledge of airline systems and operations (advantageous but not essential)

You will work with a great team who share your passion for travel. As one of the world's leading airlines, we offer unique opportunities for growth and development. Enjoy free annual tickets, discounted tickets for you and your family, and a range of social benefits.