Senior Infrastructure Architect

24 hours ago

Warszawa, Mazovia, Czech Republic beBeeSoftware Full time €90,000 - €110,000
Technical ServiceNow Engineer

This role is pivotal in defining success metrics and setting technical direction for a central tool that supports ongoing services. The Technical ServiceNow Developer will design, develop, and lead the implementation of services and infrastructure to support Managed Dispute Resolution Services.

Key Responsibilities:

  • Develop, test, and debug new and existing functionalities to meet specific requirements.
  • Mentor and provide guidance to junior developers and team members.
  • Write comprehensive technical design and build documentation for all technical infrastructure aspects.
  • Research existing systems, analyze program and time requirements, and prepare time estimates and justifications.
  • Collaborate with Systems Architects, Product Managers, and other stakeholders to ensure successful implementation and testing of requirements.
  • Drive design solutions, implementation requirements, and testing plans.
  • Troubleshoot and resolve complex errors in the ServiceNow configuration.
  • Identify requirement gaps and provide configuration options with respective pros and cons.
  • Collaborate with internal customers and business analysts for requirement clarifications and solution design.
  • Participate in project meetings/daily scrums and communicate development status.

Requirements:

  • Degree in Math, Science, Engineering, Computer Science, Information Systems, or a related field.
  • Proven experience in architecture design and leading technical projects.
  • Minimum 3 years of experience in a mentorship role, providing guidance and support to junior developers.
  • Extensive configuration and development experience across the ServiceNow Platform, Portal, Mobile, and IT Service Management modules.
  • In-depth experience with ServiceNow Security features, including user administration, roles, groups, and ACLs.
  • Comprehensive understanding of ServiceNow Best Practices.
  • ServiceNow certifications such as CSA (Certified ServiceNow Admin), CIS (Certified Implementation Specialist), or CAD (Certified Application Developer).
  • Expert technical skills in UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, and Update Sets.
  • Strong knowledge of SQL and relational databases, including the ability to write and optimize queries.
  • Advanced proficiency in JavaScript, AJAX, JSON, CSS, REST API, SOAP, and HTML.
  • Strong knowledge of APIs, web services, and standard relational database concepts.
  • Proven analytical skills for business process and workflow analysis.
  • Excellent communication skills, capable of effectively interacting with customers, system administrators, team members, and management.

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