Senior Production App Support @ RITS Professional Services

20 hours ago

Remote Warszawa, Czech Republic RITS Professional Services Full time
  • Bachelors in a computing degree or engineering degree
  • 7+ years’ experience
  • Experience of working in a high pressure environment preferably Front office application support and deliver to tight deadlines
  • Excellent problem solving, planning and analytical skills.
  • Extensive experience of managing client queries and problems
  • Experience of working on a n-tier architecture and complex systems
  • Strong communications skills with a demonstrable ability to interact and influence at all levels within the organization
  • Experience of any OOPs language (C++/Java) and scripting like Perl/Python/PowerShell.
  • Strong experience working with relational and non-relational databases. Querying, scripting experience with SQL server 2012 and MongoDB preferred.
  • Experience with ELK, Docker and Portainer, Grafana is beneficial
  • Good working knowledge of the Microsoft Windows Server
  • Good working knowledge of Network elements related to the web such as web proxies, https, etc
  • Understanding of Infrastructure/Server components
  • Experience with production environment deployments intraday or COB
  • Experience of managing, owning and delivering high quality projects to objectives and within time scales
  • Good working knowledge of application integration ,testing and working with APIs
  • Excellent documentation skills
  • Flexible and adaptable to changing priorities
  • Hands-on approach with ability to deliver to commitments
  • Strong customer service focus with a desire to deliver a high quality service
,[Ensure high levels of availability in the production and UAT environments by proactively identifying and resolving issues raised in a timely manner , Strong problem-solving skills with the ability to dive deep into analysing application logs as well as the code base to provide root cause analysis of problems and workarounds. , Ability to take ownership and become subject matter experts in various parts of the system. , Strong multi-tasking and time management skills , Liaise with multiple internal teams and occasionally external clients by building strong working relationships  , Champion automation of repetitive tasks as well as identifying potential areas of automation/process improvement , Application monitoring using ELK, PagerDuty and other internal monitoring tools , Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow , Configuration management in UAT/production environments , Support Project Go lives working as a liaison between the product and technology teams from a technical perspective , Support internal technology teams with application checkouts during hardware upgrades for production services. , Strong attention to detail , Proactively document any knowledge on confluence gained in the role to allow smooth onboarding of 1st line as well other support team members , Work through Annual Disaster Recovery testing and BCP planning , In this role you will be required to work to a flexible work schedule which also includes weekend and evening duties] Requirements: Scripting language, OOP, Windows Server, ELK Stack, Docker, Grafana

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