
Dynamics365 Application Specialist @
16 hours ago
- Fluent in English speech and writing
- Knowledge (or interested in learning) about Patch management
- Knowledge (or interested in learning) about Incident management
- Experience with Service Now is a plus
- Experience with Microsoft Dynamics 365 and/or Power platform is a plus
- Interested in new technology
The team is seeking a Dynamics 365 application specialist who will help managing and supporting our Travel Security Assistance application and its satellite systems.
You will be expected to handle incoming requests from the business, the product owner, and other team members. Your role will involve configuring and optimizing the system to meet these requests, which can be in the form of incidents or change requests. You will also be responsible for managing user access, including assigning appropriate rights and roles, and ensuring users are removed when no longer needed.
In addition to Dynamics 365, you will provide user support through ServiceNow, handling user inquiries, troubleshooting issues, and ensuring timely resolution of incidents. You will assist with user onboarding and create documentation to help users effectively utilize the system.
The ideal candidate will have experience with the configuration and customization of Dynamics 365, as well as user support, user onboarding, incident management, and defining requirements (user stories). Experience with ServiceNow for user support and incident management is highly desirable.
Additionally, the candidate should be able to work effectively in a distributed team with members located in Poland and Denmark. The position is based in Warsaw, Poland, but can be maintained as a hybrid position.
Falck is a global leader in healthcare and emergency response, dedicated to improving the well-being of people and saving lives. With over a century of experience, we have partnered with local and national governments across 26 countries to prevent accidents, illnesses, and emergencies. Our team of 25,000 highly trained professionals is committed to responding quickly and competently in emergency situations, rescuing and assisting those in need, and providing rehabilitation services after illness or injury. In 2024, we delivered more than 9,5 million emergency response and healthcare services.
It is important to us that Falck reflects the diversity that we strive for. Therefore, we encourage all interested parties, regardless of gender, age, religion, sexuality and ethnicity, to apply for the position.
,[Working with Dynamics 365 and satellite systems in a global environment , Escalation point from the superusers (Tickets in Service Now) , Change/Release management , Server monitoring and patching , Bridging between IT, business and vendor , 2nd level support , Incident / problem management (root cause analysis etc.) , Service window planning and communication , Internal guides / work instructions ] Requirements: ServiceNow, Microsoft Dynamics 365 Additionally: Sport subscription, Private healthcare, Flat structure, Training budget, Small teams, International projects, Free coffee, Bike parking, Playroom, Shower, Free snacks, Free beverages, Modern office, Free parking, Startup atmosphere, No dress code.-
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