Senior Technical 3rd Level Support @ Traffective GmbH
1 day ago
Your Skills 4–6 years of professional experience in the digital advertising industry – this is a key requirement Extensive experience with HTML, CSS, and JavaScript Excellent communication skills, with the ability to explain complex issues in a clear and simple way Proven experience with customer support and ticket systems (e.g. Atlassian products such as JIRA, Confluence) A strong sense of responsibility A hands-on approach and a can-do attitude A genuine passion for technology Your role – the expert behind seamless client support As a Senior Technical 3rd Level Support Specialist, you are the ultimate problem solver for complex technical challenges and the trusted expert for our publishing partners. You take ownership of issues, provide top-level solutions, and ensure an exceptional customer experience through your deep technical expertise and proactive mindset. As the go-to person for all technical escalations, you make the difference between problems and solutions. What you get from us – in real terms Work from the office or remotely. You’re part of the team, no matter where you are. Direct access to decision-makers. You’ll work with people who actually make decisions – without endless loops or unclear responsibilities. We’re moving fast Transparency in project work. Open boards, regular syncs, structured reviews – you always see what’s happening Clear roles and processes. Everyone knows where to step in – No artificial hurdles or demarcation games. A solid tech setup. Clean interfaces, good documentation, pragmatic development And on top of that: 28 days holiday plus Christmas and New Year’s Eve Medicover (PL) Wellpass (D) An annual birthday gift for everybody Two great annual events for all employees Four annual working trips to Munich with full travel and hotel reimbursement ,[ Support customers via JIRA-Ticket System with a strong emphasis on understanding their needs , Answer customers’ requests directly and help to solve problems e.g. product questions, production issues, and configuration requests, including more technical tasks - being tech-savvy is a must. , Assist our publishing clients with time-critical technical onboarding / integrations of advertising setup on websites and in apps , Identify recurring patterns, problems, or new types of issues (even without existing documentation) and take proactive action to solve them , Provide technical solutions. You’re the go-to expert at the highest level of escalation within support and the ultimate tech pro here , Receive and transfer feedback about issues, requests, and ideas for improvements to our Dev/Product and Key Account Management Teams. , Ensure the customers’ satisfaction with our support , Effectively translate customer needs/issues into solutions and consultations ] Requirements: HTML, JavaScript, Jira, Confluence, Digital advertising industry, CSS Tools: . Additionally: Private healthcare, Flat structure, Sport voucher, Free coffee, Free snacks, Free beverages, Free parking, In-house trainings, Modern office, Startup atmosphere, No dress code.
-
Remote, Munich, Czech Republic Traffective GmbH Full timeYour Role We’re looking for you – our organized mind with a technical touch – to keep our digital campaigns running smoothly. As a Senior Ad Operations Manager, you make sure campaigns run flawlessly, are set up cleanly and deliver strong performance. You’re the connection point between technology, product, account management, our publishers, and...
-
Remote, Passau, Czech Republic S&K Solutions GmbH Full timeWhat you need to succeed: You have completed an education as an IT specialist, system technician, or a comparable IT degree – or have relevant professional experience. You have initial experience in installing and operating IT environments. You work in a structured, reliable, and independent manner. You are service-oriented, communicative, and enjoy direct...
-
Technical Support Specialist
2 weeks ago
Remote (Czech Republic) Contabo Full time 40,000 - 80,000 per yearYour creative field We are looking for a full-time, permanent Technical Support Specialist (all genders) to start as soon as possible in our night shift, within the Czech Republic. As a Senior Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support...
-
Technical Support Specialist
2 weeks ago
Remote (Czech Republic) Contabo Full time 30,000 - 60,000 per yearYour creative field We are looking for a full-time, permanent Technical Support Specialist (all genders) to start as soon as possible. As a Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support.This includes customer support and communication with...
-
Technical Architect
5 days ago
Remote, Warszawa, Czech Republic Spiral Scout Full timeMinimum qualifications: Education & Experience: Bachelor’s degree in Computer Science or related field, or equivalent practical experience. 8+ years of hands-on experience in software engineering, including building production-grade applications using Java (Spring Boot, Hibernate) and related technologies. System Architecture: Proven experience designing...
-
Senior Operations Engineer
5 days ago
Remote, Czech Republic ITMAGINATION Full timeAt least 5-8 years of experience in cloud-based environments with extensive knowledge in operations. Certified: AZ-104 Microsoft Azure Administrator (nice to have) Proficiency in Linux, OS administration, networking, databases, virtual machines, containerized applications, and API-based applications. Experience with MS Azure, including App Services, App...
-
Remote, Czech Republic RITS Professional Services Full timeBachelors in a computing degree or engineering degree 7+ years’ experience Experience of working in a high pressure environment preferably Front office application support and deliver to tight deadlines Excellent problem solving, planning and analytical skills. Extensive experience of managing client queries and problems Experience of working on a n-tier...
-
Oracle Fusion ERP Software Engineer @ Devire
5 days ago
Remote, Czech Republic Devire Full timeMinimum of 5 years demonstrated development working experience in Oracle Fusion Cloud ERP with understanding of testing and quality assurance processes Minimum of 3 years technical experience in general module functionality of Subscription Management, Revenue Management Cloud Service (RMCS), General Ledger (GL), Accounts Payable (AP), Accounts Receivable...
-
Tech Support Engineer @ Therappy
5 days ago
Remote, Czech Republic Therappy Full timeWe are seeking a skilled Tech Support Engineer with a minimum of 2-3 years of experience to join our team. In this role, you will provide essential support to our internal team by responding to technical inquiries, managing support tickets, and ensuring smooth usage of our EMR software. You will be working inside a growing team of QA...
-
Remote, Czech Republic Matrix Global Services Full timeAt least 10 years as network devices SW developer. Experience with developing routers or other network elements. Hands on experience in leading development of complex features and in mentoring junior SW engineers. BSc in Computer Science, Computer Engineering, or equivalent. C, C++ proficiency. Experience with Embedded Linux networking. HW\SW development and...