Solution Architect @ Capco Poland

SKILLS & EXPERIENCES YOU NEED TO GET THE JOB DONE

• Min. 6+ years’ experience in software architecture and enterprise system integration
• Proven delivery of solutions in large-scale, cross-functional IT projects, ideally in regulated environments (insurance, banking, etc.)
• Hands-on experience with cloud-native architectures, especially AWS (Lambda, API Gateway, S3, Step Functions, etc.)
• Strong understanding of web application integration, RESTful APIs, and event-driven architecture
• Working knowledge of DevOps practices, containerization, and orchestration
• Good understanding of contact center systems and telephony infrastructure—call flows, SIP, IVR logic, etc.
• Experience in modelling, documenting, and maintaining living documentation in Confluence or similar tools
• Solid communication and stakeholder engagement skills, ability to explain architecture to developers and non-technical stakeholders and preparation to present review boards to enterprise architecture
• Comfortable navigating ambiguity and making decisions in enterprise-scale, matrixed environments
• Familiarity with GenAI/chatbot platforms (Cognigy, Dialogflow, Azure Bot Service, etc.) is a plus

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

We also are:

• Experts in banking and payments, capital markets, wealth and asset management
• Focused on maintaining our nimble, agile, and entrepreneurial culture
• Committed to growing our business and hiring the best talent to help us get there

As a Solution Architect, you’ll design and deliver integration architectures that power voice and conversational AI across our digital insurance platforms. You’ll work with contact center systems, cloud-native and hybrid enterprise environments, ensuring solutions are scalable, secure, and compliant with DORA/VAIT regulations.

Collaborating with architecture, development, and security teams, you’ll drive pragmatic delivery in agile settings—enabling intelligent automation and modernizing contact center capabilities.

WHY WORTH JOINING US

• Employment contract and/or Business to Business as you prefer
• Possibility to work remotely
• Speaking English on daily basis, mainly in contact with foreign stakeholders and peers
• Multiple employee benefits packages (MyBenefit Cafeteria, private medical care, life-insurance)
• Access to 3.000+ Business Courses Platform (Udemy)
• Access to required IT equipment
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• Being part of the core squad focused on the growth of the Polish business unit
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A work culture focused on innovation and creating lasting value for our clients and employees

Joining Capco means becoming part of an organization committed to fostering an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, are critical to our success. We aim to recruit and develop a diverse range of talent, and we believe that everyone brings something unique to the table – so we’d love to hear what makes you different If you need any adjustments to our process to help you succeed, please let us know at the bottom of your application form or mention it directly to your recruiter at any stage, and they’ll be more than happy to assist you.

,[Designing and delivering integration architecture that connects bots (chat/voice) to insurance services like claims, underwriting, and policy servicing, Leading the technical definition and documentation of architecture solutions and security countermeasures in coordination with internal frameworks, Building integration layers across on-premise systems and AWS-based cloud services using APIs, message buses, and serverless technologies, Ensuring all architecture meets regulatory and compliance standards, specifically DORA and VAIT, Collaborating with telephony and contact center teams to design solutions for call routing, voice flows, and hybrid voice/chat environments, Documenting solutions including architecture decisions, risks, tech debt, and requirements, Using ArchiMate to create models as part of your architecture documentation, Engaging in cross-functional delivery across product, engineering, operations, and vendor teams, Supporting development teams by explaining architectural designs and providing reference implementations or technical spikes when needed, Driving architectural consistency and integration quality across large-scale digital transformation projects] Requirements: System integration, AWS Lambda, API Gateway, AWS S3, REST API, DevOps, SIP, Confluence, GenAI, Cognigy, Dialogflow, Azure Bot Service Additionally: Private healthcare, Employee referral bonus, MyBenefit, Udemy for business.

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