Customer Care Specialist with Finnish @

1 day ago

Kraków, Lesser Poland, Czech Republic Capgemini Polska Sp. z o.o. Full time
  • Advanced level of English and Finnish, with excellent written and verbal communication, listening, and comprehension skills.
  • Strong communication and customer service skills.
  • 1 to 2 years of international contact center experience.
  • Proficient in Excel and other Microsoft Office tools.
  • Proven problem-solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions.
  • Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

WHAT YOU'LL LOVE ABOUT WORKING HERE
  • Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
  • Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth
  • Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
  • Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
  • Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 

,[Manage and resolve customer inquiries via phone and email., Troubleshoot issues and provide accurate, timely solutions., Build and maintain strong relationships with customers., Collaborate with internal teams to ensure efficient case resolution., Maintain clear and accurate records of customer interactions., Identify recurring issues and contribute to process improvements and knowledge base updates.] Requirements: Excel, Communication skills, Microsoft Office, problem-solving abilities, Additionally: Sport subscription, Training budget, Private healthcare, International projects, Free coffee, Bike parking, Mobile phone, Modern office, No dress code.

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