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Senior Helpdesk Engineer @
3 weeks ago
What We're Looking For
We are looking for a skilled and enthusiastic Senior Helpdesk Engineer to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance. You will be responsible for troubleshooting a variety of IT issues, ensuring smooth operation of our systems, and providing excellent customer service to our employees.
Required skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in a technical support role with a focus on Google Workspace and MacOS.
- Strong technical skills and experience with: Google Workspace administration, Okta administration, MacOS and Mobile Device Management (MDM), Troubleshooting web services (Slack), Remote support tools and ticketing systems
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Experience with an ITSM solution (Jira Service Management - a plus)
Will be a Plus:
- Experience with Jamf solutions
- Experience with an Asset Management tool (Jira Assets - a plus)
Who Are We?
Welcome to Welltech—where health meets innovation As a global leader in Health & Fitness industry, we've crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 800 passionate professionals with presence across 5 hubs.
Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.
Candidate journey: Recruiter call ----> Skills assessment-----> Meet the hiring manager
Why You'll Love Being Part of Welltech:
- Grow Together: Join a culture that champions both personal and professional growth. Here, you'll thrive as we learn, evolve, and succeed together.
- Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
- Results-Driven: We're all about achieving meaningful outcomes. It's not just about the effort, but the difference we make every day.
- We Are Well-Makers: Be part of a movement that's creating a healthier, happier world. Together, we make well-being a reality
