Training Coordinator with German @ Capgemini Polska Sp. z o.o.

YOUR PROFILE Devise technical training programs according to organizational requirements Work with Team Leads and SMEs to build new and update training plans for all agents. Deliver training sessions covering technical skills related to IT support, incident management, problem resolution, and customer service Provide guidance on effective communication, customer interaction, and service desk best practices Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials. Perform data analysis and reporting for issue and agent performance trends. Review Customer Satisfaction results and implement changes to Training. Deliver high-quality training plan for Service Desk Maintain and integrate training plan based on new services provided by Service Desk Accept feedback from the Quality Analyst team and build it into a training plan. Determine overall effectiveness of programs and make improvements Collate the training results and documentation of the same to present to the senior management weekly/monthly. Conduct training on IT tools, systems, and applications used by the Service Desk Ensure that service desk personnel are proficient in using relevant IT service management (Service Now) tools Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR ROLE The Technical Trainer is responsible for improving the technical and customer service skills of Service Desk staff. This includes designing and delivering training programs, maintaining up-to-date training materials, and ensuring agents are proficient in IT tools like ServiceNow. The role involves analyzing performance data, integrating feedback, and adjusting training plans to meet changing business needs. The trainer works closely with team leads and subject matter experts to ensure training is effective and aligned with current technologies and processes. WHAT YOU’LL LOVE ABOUT WORKING HERE Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy. GET TO KNOW US Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. ABOUT CAPGEMINI Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.  ,[Design and deliver technical training programs tailored to Service Desk needs., Collaborate with SMEs and Team Leads to update training plans and materials., Conduct sessions on IT support, customer service, and tools like ServiceNow., Analyze performance data and CSAT results to improve training effectiveness., Integrate feedback and new services into ongoing training initiatives.] Requirements: Data analysis Additionally: Training budget, Sport subscription, Private healthcare, International projects, Free coffee, Bike parking, Free parking, Mobile phone, In-house trainings, Modern office, No dress code.