Delivery Manager @ Efigence SA

1 day ago

Remote Warszawa, Czech Republic Efigence SA Full time

✅3–5+ years of experience in service delivery, IT project management, or client-facing roles within fintech, digital, or software development organizations. 

✅Proven ability to manage client expectations and deliver against aggressive timelines and SLAs. 

✅Strong leadership and stakeholder management skills, including experience working in a matrixed or agile environment. 

✅Excellent communication skills (English C1+ required, both written and spoken). 

✅Strong problem-solving abilities and analytical mindset. 

✅Proficiency with project management tools (Jira, Confluence, etc.) and familiarity with data-driven decision-making. 

✅Experience with agile delivery methodologies (Scrum, Kanban, SAFe) preferred. 

✅Familiarity with banking, finance, or digital customer experience platforms (a strong plus). 

✅Experience supporting pre-sales activities such as scoping, estimations, and solution presentations (a strong plus). 

✅Prior experience within Software Development as a Software Developer, Architect, Technical Team Lead or Technology Consultant (a strong plus).

Hi, nice you are here 😊
Embrace change with Efigence We are a technology company established in 1995, where people are a priority. A team of over 150 technology enthusiasts allowed us to implement hundreds of projects in the banking, insurance, e-commerce and other sectors. Many of them have gained recognition by winning awards in prestigious competitions. Join us and let’s create the future together in the fascinating world of technology

As a Delivery Manager at Efigence, you will be responsible for ensuring the timely and high-quality delivery of digital solutions for our clients across integrated internal teams. You’ll act as a strategic liaison between technology, business, and client stakeholders – owning delivery outcomes, managing escalations, supporting pre-sales, and driving continuous improvement across services and platforms. This position reports to the Head of Delivery. 

What Can You Expect from Us?

🌍 Exciting Challenges – Work on impactful projects for leading banks, financial institutions, and enterprises.

🌍 A dynamic, innovative, and multinational work environment. 

🌍 Opportunities for growth and development within a recognized leader in fintech and digital transformation. 

🌍 Supportive Team – Knowledge sharing during Wednesday Wisdom meetings & tech breakfasts.

🌍 Autonomy & Innovation – We welcome your ideas and initiatives.

🌍 Flexible Employment & Competitive Salary.

🌍 Perks & Benefits – Private medical care, English lessons, training budget, and more.

🌍Trust & Transparency – Open communication and a culture of feedback

,[Own delivery performance for assigned client projects and accounts, ensuring alignment with SLAs, KPIs, and quality standards. , Lead issue resolution and escalation management, including investigation, root cause analysis, and corrective action planning. , Coordinate cross-functional collaboration between design, engineering, product, and business teams to support service transitions, new implementations, and platform upgrades. , Oversee quality assurance processes, ensuring consistency, reliability, and accuracy in client deliverables. , Protecting project profitability and driving delivery excellence as part of Efigence’s strategic growth., Support onboarding and offboarding of projects, including documentation review and process coordination. , Monitor and report on delivery health, including project status, risk management, and performance dashboards. , Drive automation, agile practices, and process improvement initiatives to enhance delivery efficiency and client satisfaction. , Participate in strategic workshops and review meetings with clients to ensure transparency, alignment, and long-term partnership growth. , Support pre-sales activities by contributing to proposals, solution design discussions, project estimations, and scoping sessions in collaboration with commercial and technical teams. , Verification of project hours and subsequent client invoicing.] Requirements: SLA, Jira, Confluence, SCRUM, Kanban, SAFe Tools: Jira, Redmine, Trello, Azure DevOps, Agile, Scrum, Kanban. Additionally: Sport subscription, Private healthcare, International projects, In-house trainings, Small teams, Team events, Flat structure, Training budget, Free coffee, Bike parking, Playroom, Shower, No dress code, Table football, Kitchen, PS4, Modern office, Startup atmosphere, Mobile phone, Free fresh fruits, Free tea.

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