Electrical Engineer with German/ Technical Support @ Antal

1 day ago


Kraków, Czech Republic Antal Full time

The “Technical Customer Support Representative Renewable Energy” (TCS/R) is responsible for providing the highest quality of technical customer support through the company’s technical after-sales support service line. Duties include answering incoming calls and online (non-voice interactions) to the company service line and resolving all types of primarily technical customer issues, helping mainly PV installers / PV professionals.

The company offers:

  • Employment on a contract basis in an international company with an established market position,
  • Attractive salary,
  • Extensive adaptation process – during which you will get to know our company from the inside and quickly start to feel like you are at home,
  • Multisport sports card,
  • Medical care for the employee with the possibility of expanding the package to include family members,
  • Group insurance,
  • Financial bonuses for holidays and vacations,
  • Meals with additional payment from the employer,
  • A unique combination of a family atmosphere with international standards and professionalism
,[Maintains the technical after-sales support of the company service line and uses communication and troubleshooting skills to provide customer support to mainly electrical PV installers / PV professionals., Provides technical support on several company products and customer groups., Resolve >90% of your contacts without involving other people., Ability to follow technical troubleshooting guides and technical knowledge to determine technical / procedural resolution or escalation path., Other duties as may be required or assigned.] Requirements:

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