Current jobs related to User Support - Remote Warszawa - AVENGA (Agencja Pracy, nr KRAZ: 8448)

  • IT Support Team Lead @

    1 week ago

    Warszawa, Mazovia, Czech Republic ITDS Polska Sp. z o.o. Full time

    You're ideal for this role if you have:Proven experience in IT Support with exposure to leadership or team coordination Strong troubleshooting skills in hardware, software, and network-related issues Practical experience with Jira, Confluence, Microsoft 365, and Active Directory Solid knowledge of both Windows and macOS environments Excellent...

  • Mobile Software Engineer

    1 week ago

    Warszawa, Mazovia, Czech Republic beBee Careers Full time

    Deliver Seamless User ExperiencesWe're looking for an engineer to help us build a seamless experience for our users who are on the go. As part of this team, you'll work closely with our award-winning Design team and supported by our world-class Product Managers to delight users with new features and improvements.You'll contribute to the technical direction...

  • IT Support Operations Manager

    1 week ago

    Warszawa, Mazovia, Czech Republic beBee Careers Full time

    IT Support Team LeadYou're ideal for this role if you have a strong background in IT Support with experience in leadership or team coordination. Your expertise should include:Troubleshooting skills in hardware, software, and network-related issues.Practical experience with Jira, Confluence, Microsoft 365, and Active Directory.Solid knowledge of both Windows...

  • Technical Service Support Specialist

    2 weeks ago

    Warszawa, Mazovia, Czech Republic beBee Careers Full time

    IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our Infrastructure Team. The ideal candidate will have excellent technical knowledge and strong communication skills to provide top-notch support to our users.Key Responsibilities:- Responding to queries via chat, email or phone- Training other staff members on troubleshooting and...

  • Advanced UI/UX Developer Position

    1 week ago

    Warszawa, Mazovia, Czech Republic beBee Careers Full time

    UX/UI DesignerWe are seeking a skilled developer with design experience to create intuitive and engaging user interfaces, collaborate with developers and stakeholders to ensure seamless product flow, and maintain design consistency across all our products.The successful candidate will have strong communication skills, an analytical mindset, great attention...

  • Support Expert with Technical Background

    2 weeks ago

    Remote, Warszawa, Czech Republic beBee Careers Full time

    Job Title: Support SpecialistWe are seeking an experienced User Support Specialist to join our team. The ideal candidate will have a strong technical background and excellent communication skills.Main Responsibilities:• Provide expertise to incident, problem management, change, release and configuration management according to ITSM• Ensure operational...

  • Support Engineer @

    1 week ago

    Remote, Czech Republic Link Group Full time

    At least 4+ years of experience in IT support, system administration, or related fieldsStrong knowledge of operating systems (Windows, Linux) and cloud platformsExperience with ticketing systems and ITIL best practicesBasic scripting skills for automation and troubleshootingGood command of English Support EngineerAt Link Group, we build tech teams for...

  • SAP CO Specialist

    6 days ago

    Remote, Poznań, Czech Republic beBee Careers Full time

    About the RoleThis position is responsible for providing expert-level support and guidance on the SAP CO module. The ideal candidate will have a deep understanding of the system and its capabilities, as well as excellent communication skills to effectively collaborate with end-users and other departments.

  • Technical Support Specialist

    1 week ago

    Warszawa, Mazovia, Czech Republic beBee Careers Full time

    Job Description:We are seeking a highly skilled Technical Support professional to join our team. As a key member of our technology environment, you will be responsible for providing exceptional technical support to our employees while ensuring the security and integrity of our systems.Key Responsibilities:• Technically support employees via our Service...

  • Technical Support Specialist

    1 week ago

    Remote, Czech Republic beBee Careers Full time

    Job Description:We are seeking a skilled Support Engineer to join our team. As a key member of our IT department, you will be responsible for troubleshooting, maintaining, and improving IT systems and applications for our global clients.You will work closely with development and operations teams to resolve technical issues, enhance system performance, and...

User Support

2 weeks ago

Remote Warszawa, Czech Republic AVENGA (Agencja Pracy, nr KRAZ: 8448) Full time
  • At least 3 years of relevant experience as Support Specialist in related industry (as a L2-L3)
  • Hands-on experience in one or more of the following: Manufacturing, Serialization/Track & Trace or Label Management(Layouts, Design, Management, Printer, etc.)Traceability, Barcode Tracking, Supply Chain Control
  • Experience with Manufacturing Execution Systems (MES)
  • ITIL ( ITIL V3/V4, certification is an advantage)
  • Experience in using ServiceNow or Active Directory for handling incidents
  • Experience with Microsoft Windows Server 2016 / Microsoft SQL Server and higher.
  • Experience with Postman, SOAP UI
  • Change/Incident/Problem management experience
  • Working knowledge of Computer Systems Validation (CSV) and GxP (nice to have)
  • Experience with Kubernetes (nice to have)

For a pharmaceutical company we're looking for an experienced User Support with Manufacturing and IT background. Main focus will be on supporting users and MES (Manufacturing Execution System) applications, supporting infrastructure, automation processes. Key responsibilities are i.e. providing expertise to incident, problem management, change, release and configuration management according to ITSM and maintaining GxP systems in validated state, according to Computer Systems Validation (CSV) policy and procedures. A strong technical background related to issues such as ITIL, knowledge of servers, scripting, AD, interfaces is key for candidates. Experience in the pharmaceutical industry and knowledge of GxP and CSV are welcome.

,[Provide expertise to incident, problem management, change, release and configuration management according to ITSM, Ensure operational stability and effectiveness of IT systems through appropriate application management, monitoring and support, Provide configuration, adaptation, scripting and testing expertise to maintain and enhance solution according to business needs, Deploy application deployment packages from software vendor to application environment via change management process, Contribute to knowledge management and ensure quality of knowledge, including solution documentation and knowledge base, Maintain GxP systems in validated state, according to Computer Systems Validation (CSV) policy and procedures, Handling technical and functional incidents related to supported service/application in accordance to Incident Management Guideline throughout all stages of their lifecycle (this includes proper incident logging, categorization, prioritization, functional or hierarchical escalation, investigation & diagnosis, resolution & recovery, closure)] Requirements: ITIL, Windows Server, SQL, Active Directory, ServiceNow, CSV, GXP, Manufacturing execution system, Microsoft Windows, Microsoft SQL Server, Postman, SOAP, UI, Kubernetes Additionally: Sport subscription, International projects, Private healthcare.