Customer Success Manager @ Experis Polska

2 weeks ago

Warsaw, Czech Republic Experis Polska Full time

Degree level qualification, preferably in a technical subject, or equivalent experience     Excellent written and verbal communication skills are essential     Extensive experience in a CSM equivalent role     Experience in a high pressure, customer facing role     Proven track record in building positive relationships with clients     Experience in a technical industry; preferably IT, telecommunications or data centres     Must be able to travel both domestically and internationally Customer Success Manager Hybrid work model (office in Warsaw)Pay rate: 120 - 130 PLN net/h Opis Firmy Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT. Oferujemy rekrutacje menedżerów i wysoko wykwalifikowanych konsultantów z doświadczeniem w branży IT. Experis jest częścią ManpowerGroup i został uznany za jedną z najbardziej etycznych firm na świecie. ,[    Supporting GAM accounts – large MRR and multi-country deployments,     Manages new and existing complex client installations, working cross functionally to deliver services,     Leads internal collaboration sessions to ensure quality assurance and control during the planning and implementation,     Responsible for owning and resolving a wide range of standard and non-standard client requests and account issues,     Independently proposes, develops and leads cross functional solutions to solve highly complex or non-standard client requests with minimal guidance,     Understands clients’ global footprint and contractual agreements,     Promotes and ensures contract adherence,     Collaborates with existing clients to gather and understand clients’ requirements for add-on services,     Professionally interacts with clients, building strong relationships,     Educates and orients clients on the company’s policies and procedures, and client facing support and ordering systems,     Conducts client meetings and Quarterly Business Reviews, preparing reports and presentations as needed ,     Provides international project management leadership,     Creates and presents executive summaries at the end of each client project highlighting key contributors, lessons learned and applied and successes,     Develops and maintains expertise on the company’s products and services and demonstrates knowledge of data centres including tour certifications as appropriate,     Develops and builds strong relationships with Sales, Operations and other cross functional teams,     Collaborates with Marketing to identify potential clients for case studies,     Provides client representation and participation on advisory boards and internal corporate initiatives that may impact clients,     Provides coverage for Manager when required,     Able to mentor, guide and escalate items for CSMs on Manager’s behalf, ] Requirements: Communication skills, CSM, Degree

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