Service Cloud Product Manager @ Spyrosoft

1 day ago

Remote Wrocław, Czech Republic Spyrosoft Full time
Essential Skills & Experience 
  • Proven experience as a Product Owner / Product Manager with responsibility for Salesforce Service Cloud (or equivalent customer service platforms) in an enterprise environment. 
  • Strong understanding of Service Cloud capabilities (case management, knowledge base, omni-channel, service console, CTI, self-service portals, etc.). 
  • Experience leading enterprise-scale implementations in partnership with system integrators or external vendors. 
  • Excellent skills in capturing, prioritizing, and delivering user stories in an agile environment. 
  • Strong stakeholder management and influencing skills, with the ability to balance global standardization with local business requirements. 
  • Solid understanding of product management practices: roadmap development, backlog management, requirement gathering, and continuous improvement. 
  • Strong analytical and problem-solving skills with business acumen. 
  • Excellent communication skills (written and verbal) in English. 

Preferred Skills & Experience 

  • Salesforce certifications (e.g., Service Cloud Consultant, Administrator, Product Owner/Business Analyst) are a strong plus. 
  • Experience in multi-country, multi-business unit deployments. 
  • Knowledge of IT integrations with ERP, finance, or analytics systems. 
  • Prior experience in customer service or operations functions is advantageous. 
Service Cloud Product Manager

Apply for this job

Project description:

As the Digital Product Manager, Service Cloud, you will help shape and execute our strategy to optimize customer engagement, retention, and acquisition. You will play a critical role in leading the deployment and adoption of Salesforce Service Cloud across multiple business units worldwide. As part of a 3-person global product team (covering Sales, Marketing, and Service Clouds), you will be the dedicated lead for Service Cloud.You will work closely with an external implementation partner, cross-functional teams including Marketing, Sales, Commercial Excellence and IT to ensure a successful rollout, while driving standardization and scalability across regions. Post-implementation, you will define and manage the product roadmap, ensuring Service Cloud evolves to meet business needs and delivers maximum value.

Requirements:

Post-Implementation & Product Ownership

  • Own the Service Cloud product roadmap, aligning with business strategy and user needs. 
  • Manage and prioritize the product backlog, considering customer experience, business objectives, and competitive landscape. 
  • Gather, analyze, and prioritize new requirements, translating them into actionable features and enhancements. 
  • Monitor adoption, collect user feedback, and drive continuous improvement of Service Cloud capabilities. 
  • Keep track of Salesforce product innovations and the competitive landscape to shape future product evolution. 
  • Collaborate with other product managers (Sales Cloud, Marketing Cloud) to ensure a consistent and integrated CRM ecosystem. 

Stakeholder & Change Management

  • Partner with business leaders across multiple regions and functions (customer service, operations, IT, commercial excellence, etc.) to align on priorities. 
  • Drive alignment between global and local teams to minimize customizations and maximize adoption of a standardized template. 
  • Communicate product vision, roadmap, and updates effectively to all levels of stakeholders. 
  • Support change management initiatives to ensure user engagement and adoption. 
,[Deployment & Implementation, Lead the global deployment of Salesforce Service Cloud, partnering with the external implementation partner. , Collaborate with business stakeholders, Product and IT teams to identify dependencies and ensure seamless integration with other Salesforce products (Sales Cloud, Marketing Cloud, Data Cloud) and enterprise systems. , Capture, refine, and prioritize user stories in alignment with business objectives. , Oversee functional design, testing, and delivery, ensuring quality and timely execution. , Act as the bridge between stakeholders and technical teams, ensuring requirements are clearly understood and implemented. , Advocate for standardization of processes and configurations while balancing local business needs. ] Requirements: Cloud, Salesforce, User stories, Stakeholder management, Backlog management, Testing, CRM, Product vision, Communication skills, Business Analyst, ERP

  • IT System Administrator @ Spyrosoft

    1 day ago

    Wrocław, Czech Republic Spyrosoft Full time

    Solid knowledge of Windows and Debian/Ubuntu Server Linux systems and hardware. Experience with Docker containers and virtualization (Proxmox). Familiarity with CI/CD systems (Harbor, GitLab, GitHub, etc.). Scripting skills in bash, PowerShell, and Python. Experience with Atlassian Cloud products: Jira Service Management, Confluence, Bitbucket. Experience...

  • Senior/Lead DevOps @ Spyrosoft

    1 week ago

    Remote, Wrocław, Czech Republic Spyrosoft Full time

    Join us and combine startup agility with the stability of a global leader! Tech stack: Google Cloud Platform (Networking, Cloud SQL, Compute Engine, Cloud Monitoring, Cloud Storage, Cloud DNS, VM Manager, Cloud Run); Experience with Java (Spring Boot) is a strong plus; Fluency in English is mandatory. Project description: We're looking for an experienced...

  • IoT Cloud Solution Architect @ Spyrosoft

    1 week ago

    Remote, Szczecin, Warszawa, Wrocław, Łódź, Kraków, Czech Republic Spyrosoft Full time

    🤖 We are Spyrosoft’s Robotics team – a group of specialists supporting global tech companies in designing, building, and scaling robotic platforms for mobile robots, drones, and industrial platforms. Our focus spans cloud-native architectures, real-time data processing from robots, and integration with enterprise systems. 🕵️‍♂️ We’re...

  • Senior Product Owner @ Spyrosoft

    7 days ago

    Remote, Wrocław, Kraków, Białystok, Warszawa, Łódź, Czech Republic Spyrosoft Full time

    Proven experience as a Senior Product Owner, ideally in the Financial software or enterprise SaaS domain (min. 4-5 years of commercial experience) Strong understanding of Agile methodologies and product lifecycle management. Exceptional skills in stakeholder engagement, backlog management, and cross-functional collaboration. Ability to translate complex...

  • Senior Cloud Operator @ Spyrosoft

    3 days ago

    Remote, Wrocław, Warszawa, Szczecin, Białystok, Łódź, Kraków, Czech Republic Spyrosoft Full time

    at least 3 years of experience in DevOps, SRE, or platform engineering roles Strong expertise in Kubernetes cluster management and ecosystem tools Proven experience with automation and orchestration of infrastructure and application deployments Hands-on experience integrating and managing cluster scaling, load balancing, and resource optimization...

  • Senior DevOps Engineer IoT @ Spyrosoft

    1 week ago

    Remote, Wrocław, Warszawa, Kraków, Białystok, Łódź, Czech Republic Spyrosoft Full time

    MQTT (HiveMQ) Kafka/Confluent Cloud Ansible/Terraform Kubernetes Cloud CI/CD IoT Our customer is a leading German producer of customized solutions for the self-supply of solar-powered electricity. This includes photovoltaic, energy storage systems as well as cloud technology systems helping individuals to become energetically independent. Please note that...

  • Lead Fullstack

    1 week ago

    Remote, Czech Republic Spyrosoft Full time

    Requirements Proven experience as a full-stack or backend engineer, with prior leadership experience.  Strong knowledge of design patterns and scalable backend architectures for cloud-native applications.  Practical expertise with at least two of the following: AWS, GCP, Azure, Kubernetes.  Strong proficiency in at least two programming...

  • Streaming Data Platform Engineer @ Spyrosoft

    1 week ago

    Remote, Wrocław, Warszawa, Białystok, Kraków, Łódź, Szczecin, Czech Republic Spyrosoft Full time

    Requirements: InfluxDB Python/Java Ansible/Terraform/Terragrunt Apache Kafka/Confluent Cloud Docker/Kubernetes/ArgoCD/AKS SCMS CI/CD/Gitlab-CI Cloud Required skills: At least 3 years of experience working with InfluxDB. At least 3 years of experience with programming languages such as Python and Java. Familiarity with Ansible, Terraform or...

  • Software Engineer

    1 week ago

    Remote, Kraków, Wrocław, Białystok, Łódź, Warszawa, Gdynia, Czech Republic Spyrosoft Full time

    6 months to 1.5 years of commercial experience. Knowledge of Java 11+. Knowledge of Spring. Knowledge of design patterns and programming principles. Good knowledge of unit and integration testing process. Good knowledge of HTTP protocol and REST API design patterns. Good English communication skills (min. B2) – both verbal and written. Nice to...

  • Fullstack Developer

    1 day ago

    Remote, Wrocław, Warszawa, Kraków, Białystok, Łódź, Czech Republic Spyrosoft Full time

    Form of cooperation: freelance project-specific B2B contract with an estimated duration through the end of 2026, offering the potential for extension based on project needs and performance. Requirements: Bachelor’s or master’s degree in computer science, Software Engineering, or a related field. Proven experience as a Software Engineer with a...