Technical Support Specialist @

5 days ago

Kraków, Lesser Poland, Czech Republic Capco Poland Full time
  • Good understanding of data analytics platforms or similar experience in banking application transitions
  • Knowledge of data tooling: Python, SQL, data virtualization tools, databases
  • Strong business analysis skills: documentation, visualization, process mapping
  • Proficiency in MS Office tools (Visio, PowerPoint, Excel)
  • Excellent communication skills and ability to work with global teams
  • Problem-solving mindset and ability to work in a fast-paced environment
  • Experience in managing tasks or individuals is a plus
  • Fluent English

At Capco Poland, we're not just another consultancy — we're the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management.Our secret?A culture that's fast, flexible, and fiercely entrepreneurial. We move quickly, think creatively, and always put our people first.We're passionate about growth — both for our clients and ourselves — and that means attracting the very best talent to join us on this exciting journey.We're proud to be:

  • Trailblazers in banking, payments, capital markets, wealth, and asset management
  • Champions of an agile, nimble, and innovative work environment
  • Dedicated to building a team of top-notch professionals who share our drive and vision 
THE BIG PICTURE

We are looking for a Technical Support Specialist to assist the User Migration Lead in transitioning users from the current data analytics platform (GRADE) to a new data platform. This role requires a strong technical foundation, analytical thinking, and the ability to work in a dynamic environment.

WHY WORTH JOINING US
  • Employment contract and/or Business to Business as you prefer
  • Hybrid work
  • Speaking English on daily basis, mainly in contact with foreign stakeholders and peers
  • Multiple employee benefits packages (MyBenefit Cafeteria, private medical care, insurance)
  • Access to 3.000+ Business Courses Platform (Udemy)
  • Access to required IT equipment
  • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
  • Being part of the core squad focused on the growth of the Polish business unit
  • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  • A work culture focused on innovation and creating lasting value for our clients and employees

Joining Capco means becoming part of an organization committed to fostering an inclusive working environment where you're encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, are critical to our success. We aim to recruit and develop a diverse range of talent, and we believe that everyone brings something unique to the table – so we'd love to hear what makes you different If you need any adjustments to our process to help you succeed, please let us know at the bottom of your application form or mention it directly to your recruiter at any stage, and they'll be more than happy to assist you.

,[Provide technical support during the user migration process, Collaborate with the User Migration Lead and cross-functional teams to ensure smooth transition, Document user journeys, current and future state processes, and visualize changes, Troubleshoot issues related to data access, platform tooling, and user setup, Contribute to risk tracking and progress reporting] Requirements: Analytics platform, Python, SQL, Virtualization, Business analysis, MS Office, Visio, PowerPoint, Excel Additionally: Private healthcare, Employee referral bonus, MyBenefit, Udemy for business.

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