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Zebra Technologies

Technical Customer Support with French Talent Pool

Found in: European Language Jobs

Description:

Description

Build Today, Create Tomorrow

Zebras Technical Support Team is looking for new talents. If you speak English and German or Dutch at a proficient level sign up

What will be your responsibilities on Technical Support position?

  • You will gain a degree of technical competence and expertise in the scanning, mobile computing and printer families of products and (in the area of design, functionality, technical specifications).
  • You will seek problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
  • You will raise cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
  • You will provide technical training (shadowing) for newcomers.
  • You will achieve excellent result by balanced self-development of Technical skills, new products and producing training documents for other team members.

Requirements

REQUIREMENTS

  • Interest in Technology and ability to learn and develop new skills
  • Intermediate level of English (min. B2)
  • French on advanced level (min C1)
  • Strong problem-solving skills and effective communication with customers in solving technical issues over the phone
  • An autonomous, creative teammate in a multicultural environment
  • Goal-oriented personality
  • Good communication skills

We will appreciate:

  • Previous experience in Support Center/Helpdesk environment
  • Networking and/or Wireless infrastructure skills
  • Knowledge of mobile computing technologies and operating systems
  • Knowledge of remote tools

Offer

Benefits:

  • 5 weeks of vacation, 5 sick days and 2 volunteer days paid off
  • Multisport card at a reduced price
  • Meal contribution
  • Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from a wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
  • Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
  • Annual bonuses based on financial results
  • Yearly salary increases according to individual performance
  • The employee referral bonus for bringing New Talent to Zebra
  • Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
  • Life & Pension insurance contribution
  • Company preschool (in Czech or in English)
  • New modern and multifunctional workplace at Vlněna Office park in the city centre
  • Discount at our partners (T-Mobile, Banks, HP, Dell, Microsoft Office)

About Zebra

Zebra is a US business that has been established for 50 years and sells innovative technology solutions within barcode and product identification. That means RFID, barcode scanners, printers, data analytics and software. We employ over 7,000 people across 100 locations in 50 countries. ​

Our solutions are used by BMW, Amazon, DHL, Tesco’s and numerous hospitals around the world and even the NFL ​

Zebra in Brno was awarded as a TOP employer of the year 2018 in Jihomoravsky kraj and also ABSL Diamonds Awards 2019 for Employee Value.

Are you interested in joining in? Apply

51 minutes ago



Brno, Czech Republic

Full time

Zebra Technologies

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