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Webhelp Enterprise Sales Solutions, s.r.o

Customer Service for HBO with Czech/Slovak

Found in: European Language Jobs

Description:

Description

WebHelp is an International Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers, and their employees.

Customer Service for HBO with Czech or Slovak

Join the fascinating and ever-changing digital media world

Do you enjoy discussions about TV shows and favorite films? Now you can do it while working We currently seek Customer Service Advisors for our partner HBO GO, the online streaming service of the digital media giant HBO.

What you will do in this role:

  • Answer phone calls, e-mails, and messages on social media and live chat channels from customers
  • Help customers with issues related to the service
  • Work shifts: morning 10:00-18:45, afternoon 14:15-23:00, weekends and bank holidays 12:00-18:00
  • Phone calls are inbound, no cold-calling
  • Suitable for people without experience

Requirements

  • Good computer skills and good knowledge of MS Office
  • Ability to quickly identify customers’ problems and needs
  • Ability to set priorities and manage daily responsibilities effectively
  • A client-oriented approach, patience, and strong communication skills
  • Team players with the ability to work independently as well
  • Native Czech/Slovak and communicative level of English in both oral and written form
  • Flexible starting date upon agreement.

Offer

  • Free HBO subscription for employees
  • Home-office 
  • Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
  • Attractive bonuses according to the performance
  • Multisport card.
  • Daily use of foreign languages, especially English.
  • Great referral bonus
  • A team that is fair and human at all times, including corporate governance.
  • Interactive activities: team-building, company parties, sports, etc.
  • Opportunity to develop a career within a multinational environment


If you are interested in our offer, please apply now

36 minutes ago



Prague, Czech Republic

Full time

Webhelp Enterprise Sales Solutions, s.r.o

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