Collections Manager

About the job

At IPF Digital, we're on the journey of becoming a skills-based organization – where your capabilities and potential matter more than job titles. We want to know what you're great at, what excites you, and what you'd like to grow into.

Not sure if you tick every box? We'd still love to hear from you.

As part of our Credit Risk Team in IPF Digital, which plays a vital role in shaping the financial well-being of our customers and the sustainable growth of our business, you'll be at the heart of our collections strategy in Czechia — ensuring we recover fairly and efficiently while maintaining a positive customer experience. Working alongside talented professionals across risk, credit, and operations, you'll have the opportunity to innovate, influence decision-making, and make a real impact on business performance.

If you're passionate about driving results, leading people, and using data to make smart decisions, this is your chance to join a forward-thinking team that values collaboration, integrity, and continuous improvement.

Here's how you'll put your skills into action

• Collections Management Expertise: Skilled in managing end-to-end debt collection processes, ensuring performance delivery and compliance with KPIs and company standards.
• People Leadership: Proven ability to lead, coach, and motivate teams to achieve results through engagement, accountability, and continuous improvement.
• Vendor and Partnership Management: Strong relationship management and negotiation skills to drive performance with external debt collection agencies and third-party suppliers.
• Strategic Execution: Capable of planning and overseeing debt sale processes, ensuring effective coordination, compliance, and value realization.
• Data-Driven Decision Making: Proficient in using performance analytics and reporting to track outcomes, identify trends, and support operational decisions.
• Performance Motivation: Experienced in designing incentive schemes that align team goals with business objectives and foster a high-performance culture.
• Process Optimization: Adept at using automation and data insights to enhance efficiency, streamline reminder activities, and improve customer experience.
• Regulatory Compliance: Strong understanding of legal, regulatory, and governance requirements to ensure ethical and compliant operations.
• Commercial Acumen: Skilled in supplier management and cost control to ensure quality, efficiency, and return on investment.
• Cross-Functional Collaboration: Effective at partnering with risk, credit, and customer service teams to strengthen the overall customer lifecycle and business performance.

Nice to have skills that will help you thrive in this role

• Strong expertise in collections management, credit lifecycle, and performance monitoring.
• Confident leader with excellent organizational, analytical, and decision-making skills.
• Advanced Excel user; SQL knowledge is a plus.
• Commercial mindset with a proactive, results-driven approach.
• Effective communicator who thrives in dynamic, fast-changing environments.
• Fluent in both Czech and English language 

We also know that experience counts – and we believe that the following can support your success

• Proven track record leading collections teams and managing end-to-end recovery processes, ideally in financial services or consumer credit.
• Experience collaborating with third-party agencies or outsourced partners to drive results.
• Familiarity with compliance and credit risk management practices is an advantage.

What to expect next?

Our recruitment process is straightforward and human-centred. You can expect a short screening call followed by a more in-depth interview with the Hiring Manager. We aim to give you clarity and feedback at every step.

What can we offer you?

• Real opportunities for growth – enjoy access to a variety of internal learning and external development initiatives.
• Work-Life Balance - join our Wellbeing Program
• 30 days of vacation: you have a whole month off to relax and travel
• Flexible working hours - with a shorter weekly commitment of 37.5 hours
• Volunteer days: 2 days off per year that you can donate to charity
• Discount system with our partners
• Family leave: extra 3 days of paid leave for new fathers
  
• Move your body, clear your mind – choose the benefits from our cafeteria system that suit you - culture, sports, or health
• A truly international environment – you can collaborate with teams from Mexico to Australia. Sounds exciting? That's just our everyday reality.

From office life

• Meal allowance: extra money for food (meal voucher flat rate)
• Brand-new office in a prime location – work at The Square in Prague 4 with excellent transportation accessibility. Tempted?
• Flexibility is not a buzzword – hybrid work model (3 days a week at the office) and flexible hours are our standard, not a perk.

Here's how our team describes our culture

The culture at IPFD is driven by our shared values. People are put first, we accept differences, and encourage individuality. Due to our flat business structure, we enjoy collaborating together. Enjoying some good times together is also highly encouraged

Sounds good? We all think so at IPF Digital.

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