head waiter/waitress

Summary

Operating:

• Ensures that minimum brand standards have been implemented.
• It works closely with other employees in a supportive and flexible way, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Collaborates with other departments.
• Maintains a stock of all equipment and supplies for guests as needed.
• It accepts orders and serves food and drinks to guests according to a set procedure.
• It presents the menu, answers questions and suggests to restaurant guests food and drinks and services.
• Fully familiar with all aspects of the Micros system.
• Issues bills and receives payments
• He performs the function of treasurer as needed.
• It verifies the cash received and ensures that only real money has been withdrawn.
• It verifies all credit cards presented by the guest before the card expires.
• It strictly adheres to all policies and procedures with regard to cash registers and cash handling.
• Knows and understand all the foods and beverages on offer and is able to recommend food and beverage combinations and alternatives to guests.
• Understand basics of the reservation system and is able to seat people or split tables in hostess absence
• Following checklist and ensure the full mise-en-place is completed before each shift
• Acts as guiadance for junior TMs and leading helper or waiter on the floor in his section
• Closes shifts in MICROS and following the closing policy with all necesary steps.
• Carry assigned task from restaurant manager or asistent restaurant manager and is responsible for making sure they are completed for smooth operation

Customer service:

• It provides exceptional service for guests at all times.
• It provides excellent service to internal customers in other departments as needed.
• He handles all complaints and inquiries from guests and internal customers in a polite and efficient manner to make sure that issues are satisfactorily resolved.
• It maintains positive interactions between guests and colleagues and builds good working relationships.
• Establishes a professional relationship with guests

Human resources

• It reinforces Hyatt's values.

Other

• Actively participate in all trainings and meetings as needed.
• He always behaves responsibly and positively represents the hotel team and Hyatt International.
• It maintains strong, professional relationships with relevant representatives of competing hotels, business partners and other organizations.
• It adheres to the hotel's rules and regulations, and in particular the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• It ensures high standards of personal presentation and care.
• It responds to changes in the function of food and beverage according to the requirements of industry, society and hotel.
• It shall perform all other reasonable duties and responsibilities assigned to it.