Asset Management Analyst – EUC Lifecycle, Forecasting

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Strategy & Product Ownership

• Serve as the global product owner for Print and AV services, defining long-term strategy, vision, and roadmap in alignment with business goals.

• Drive global standardization of print and AV platforms, focusing on security, cost efficiency, and sustainability.

• Lead modernization efforts, including cloud print infrastructure, zero-trust security alignment, and digital collaboration solutions.

• Ensure seamless integration with workplace experience initiatives, device services, and identity platforms.

• Translate user feedback, business priorities, and operational insights into actionable product enhancements.

Operational & Technical Leadership

• Oversee end-to-end service delivery for print and AV environments, including installation, maintenance, monitoring, and support.

• Manage vendor relationships for MPS (Managed Print Services) and AV providers; ensure SLA compliance and continuous service improvement.

• Partner with EUC Engineering, Cybersecurity, Facilities, and Procurement teams to align technology architecture and operational models.

• Oversee capacity planning, cost allocation, and lifecycle management for hardware, firmware, and licenses.

• Drive automation and self-service capabilities across the Print and AV ecosystems.

Governance & Process Excellence

• Establish consistent governance frameworks, ensuring alignment with ITIL, sustainability, and security standards.

• Maintain complete visibility into service performance through dashboards, KPIs, and quarterly reviews.

• Ensure compliance with data privacy and network security regulations for all print and AV endpoints.

• Create and maintain process documentation, vendor playbooks, and change control procedures.

Stakeholder Engagement

• Act as the primary liaison between global operations teams, regional facilities, and executive stakeholders.

• Collaborate with Finance, Procurement, and Workplace Strategy to align product planning and investment decisions.

• Present regular updates on service maturity, risk, and innovation opportunities to leadership and governance boards.

Who You Are

• 8+ years of experience managing enterprise print and/or AV services, with 3+ years in a leadership or product ownership role.

• Strong understanding of MPS platforms (HP, Ricoh, Xerox, Canon, etc.) and enterprise print management software (Papercut, Universal Print, etc.).

• Solid knowledge of AV technologies (Microsoft Teams Rooms, Logitech, Poly, Crestron, etc.), conferencing solutions, and room scheduling systems.

• Demonstrated experience in service transformation, vendor management, and budget ownership for global operations.

• Excellent communication and stakeholder management skills; able to bridge technical and executive audiences.

• Experience with ITSM tools (ServiceNow) and integration with identity/security frameworks.

• ITIL v4 Foundation

• PMP or PRINCE2 Practitioner

• AVIXA Certified Technology Specialist (CTS/CTS-I)

• Microsoft Teams Rooms Solution Specialist

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.