SAM Operational Analyst

Job DescriptionOur company is a global health care leader with a diversified portfolio of prescription medicines, vaccines, and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where our company has codified its 130-year legacy. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.We know that our people are the key to our success, which is why our team works to attract, develop, retain, and inspire our people so that they can learn, grow and make a true impact on the world. Together we collaborate to create a culturally rich, diverse organization ensuring we remain innovative and agile.What will you do?Maintain optimal software asset inventory vs. contract T&Cs; collect/analyze usage to right‑size licenses and reduce waste.Prioritize vendor backlog; run screening assessments; lead data calls with IT/Business; ensure complete, accurate inputs for ELP creation.Identify under/over‑utilization; drive reclamation/harvesting and reassignment to cut cost and risk.Data Quality — ServiceNow SAM Pro : Import/cleanse entitlement; validate with Procurement/Product Owners; sign‑off on imports; resolve complex SKU/metric mismatches.Audit & True‑Ups : Coordinate evidence (PoE, deployment, usage); verify completeness; support vendor audits, renewals, and entitlement deep dives.Build advanced compliance/utilization reports and trend dashboards; deliver actionable insights for data‑driven decisions.Identify/remediate non‑approved software and compliance gaps; enforce license models and license‑term requirements.Tooling & Automation: Contribute to SAM while automating repetitive tasks to increase productivity and accuracy.Validate process feasibility; document refinements; review SAM Pro rules/config before prod; mentor juniors.Engage vendors/procurement; escalate findings; assess market changes/trends and impact on software portfolio.Continuously improve the end‑to‑end software asset lifecycle for cost savings, risk avoidance, and better decisions.Qualifications, Skills & Experience Required Education: Bachelor's degree in Computer Science, IT, Finance, Business, Engineering, or related field.SAM Expertise: Hands-on experience in entitlements, license recognition/model maintenance, reconciliation, workflows, and reporting.Experience: 2+ years in SAM/ITAM, including software vendor licensing and full software lifecycle processes; ITAM certification preferred.Tools & Platforms: Strong knowledge of ServiceNow; ServiceNow SAM Pro expertise highly valued; experience with other SAM tools a plus.Data & Reporting: Skilled in ELP creation, reclamation workflows, advanced reporting, and data quality checks across discovery feeds.Technical Aptitude: Ability to integrate data sources, automate processes, and maintain high data integrity.Analytical Strength: Strong problem-solving skills, detail-oriented, and proactive self-starter.Collaboration & Communication: Excellent interpersonal skills; able to work independently and in cross-functional teams.Adaptability: Quick learner of complex technologies and vendor-specific licensing models.What we offerExciting work in a great team, global projects, international environmentOpportunity to learn and grow professionally within the company globallyHybrid working model, flexible role patternCompetitive salary & incentive payPension and health insurance contributionsInternal reward system and referral scheme5  weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40  paid hours annually for volunteering activities, 12 weeks of parental contributionCafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport CardVodafone, Raiffeisen Bank, Foodora, and discount programmesUp-to-date laptop and iPhoneParking in the garage, showers, refreshments, massage chairs, library, music corner Ready to take up the challenge? Apply nowKnow anybody who might be interested? Refer this job Required Skills: Business Support Services, Collaborative Communications, Computer Science, Data Analysis, Database Management, Data Integrity, Driving Continuous Improvement, IT Asset Management (ITAM), IT Change Management, IT Governance, IT Service Management (ITSM), Licensing, Market Trends, Working IndependentlyPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:HybridShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:12/1/2025*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.