Business Applications Analyst

Are you passionate about using technology to make a real difference?Join our Digital Innovation & Solutions team and help shape how digital tools support the TRICARE Overseas Program (TOP). We're looking for a Business Applications Analyst who loves connecting business goals with smart, innovative solutions that make work smoother, faster, and more impactful.What you will do:As part of the Digital Innovation & Solutions team, you will:Support the delivery of digital products and enhancements by tracking milestones and coordinating with project teams.Maintain product backlogs, user stories, and acceptance criteria to ensure smooth Agile delivery.Collect feedback from business users to refine product requirements and enhance user experience.Build business cases and ROI analyses for new digital initiatives.Collaborate with developers to clarify requirements and ensure timely delivery of enhancements.Participate in testing and validation activities to ensure solutions meet expectations.Monitor and report on product performance metrics (KPIs).Analyze existing processes to identify opportunities for automation and efficiency.Keep process documentation and release notes current.Communicate updates and outcomes across departments, helping drive a culture of innovation and improvement.Required Skills & Knowledge:Strong understanding of digital systems and the ability to quickly learn new tools.Skilled in data analysis and insight generation to support decision-making.Excellent communication skills — able to bridge the gap between business and technical teams.Proven ability to translate business needs into functional requirements and clear documentation.Experience supporting software enhancements and implementations in a fast-paced environment.Awareness of user experience (UX) principles and attention to detail.Strong organizational and project management abilities.Collaborative mindset and a drive for continuous improvement.General understanding of healthcare service operations and how technology supports compliance and quality of care.Familiarity with Microsoft Azure (especially AI and analytics tools like Azure AI Document Intelligence or AI Foundry).Experience & Education:At least 3 years of hands-on experience with Salesforce Service Cloud (administration, configuration, and support).Proven success in application support and maintenance in a multinational or consulting environment.Experience with Agile project delivery, backlog management, and sprint planning.Skilled in process mapping and documentation (e.g., Elements.Cloud or similar tools).Background in healthcare, insurance, or other regulated industries is a plus.Bachelor's or Master's Degree in Computer Science, IT, or a related field.What we offer:Impactful employment with a diverse and international companyStarting date: upon agreementPermanent contract with a competitive salaryFlexible working hours after the completion of the probation period – core hours from 10:00 to 14:00Company benefits (5 weeks of holiday, 3 sick days, home office, Meal vouchers, Pension contribution, Benefit card, Multisport card…)Modern offices located in the heart of Prague (Anděl)If you believe you meet the qualifications above and are excited to be a part of our team, we would love to hear from you Please submit your English CV through the system.-> IMPORTANT NOTE: Before applying, please ensure that you possess a valid working and residence permit in the Czech Republic.Join us — and help transform how technology supports healthcare globally.Apply today and be part of something that matters.