Service Desk Agent – Polish

2 days ago


Prague, Hlavní město Praha, Czech Republic Whirr Crew Full time 30,000 - 60,000 per year
We are looking for a Service Desk Agent fluent in Polish and English to join a multinational IT support team in Prague, Czech Republic. This full-time role requires on-site presence 2 days per week, offering long-term collaboration on an ongoing contract. The ideal candidate has a customer-oriented mindset and a basic understanding of general IT support tools.
Details:
Start Date: ASAP
Contract:B2B
Location: Hybrid in Prague (2 times/week) Language: Polish & English (Fluent)
Key Responsibilities:
  • Provide 1st-level support to end users in Polish and English
  • Troubleshoot issues related to Office applications, user accounts (Azure AD), and basic IT systems
  • Record and follow up on service desk tickets
  • Escalate complex issues to higher-tier support

Requirements:
  • Fluent in Polish and English (professional level)
  • Strong communication and problem-solving skills
  • Basic IT knowledge (Azure Active Directory, Office 365)
  • Availability to work onsite in Prague 2x/week


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