General Service Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

J & J General Service Manager

As a senior-level professional, you'll oversee the integral delivery of IFM services on a major site or group of sites across within a country. In doing so you will optimize operational efficiency, ensure regulatory compliance, and build strong relationships with key stakeholders, including operations teams, vendors, landlords, and J&J personnel. If you're an experienced facilities management leader with office and manufacturing expertise looking for a role that offers growth, autonomy, and the chance to make a real impact across a diverse property portfolio, this opportunity is perfect for you

Some of your day as a General Service Manager:

Manage all Soft Services within the facilities, ensuring compliant and satisfactory delivery of cleaning, catering, pest control, landscaping, reception, mail & logistics, workplace and occupancy management and light duty maintenance services across the buildings within your scope. Where relevant, making sure the GxP rules are being adhered to.

Manage assigned assets within the facilities, ensuring a safe, productive, and professional work environment across assigned building systems that could include HVAC, plumbing, electrical, lighting, janitorial, and grounds

Maintain and enhance preventative maintenance programs to minimize equipment failures, maximize operational efficiency, and prevent unplanned downtime through proper servicing

Utilize CMMS systems to schedule, track, and manage work orders while ensuring timely maintenance and issue resolution

Perform repair/replace analytics and decision-making for building infrastructure and mechanical systems, analysing maintenance outliers to determine root causes and direct appropriate action

Prepare, submit, and manage facility budgets aligned with organizational goals, tracking variances, capital budgets, R&M spend, and G&A expenditures while overseeing procurement of supplies and equipment

Identify, qualify, select, and develop national/regional vendors for repairs and scheduled maintenance programs while growing and managing contractor relationships

Monitor vendor performance and manage warranties and compliance of work performed, understanding all contracts to ensure delivery of services as agreed upon

On request, lead and coordinate facility renovation projects with minimal disruption to production processes and act as a field contact for problem resolution with landlords or property managers

Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws/regulations while developing safety protocols and partnering with QA and EH&S for regulatory compliance. Make sure both internal and outsourced staff are properly trained and SOPs are being followed.

Lead and develop a team of Facility Management professionals, building actionable career development plans and participating in compensation planning processes

Build and maintain effective relationships with third-party owners, landlords, IT, HR, and other departments while providing consistent communication to national/regional leadership on all projects

Who should apply?

Required

Experience managing manufacturing and office facilities in a senior-level role

Demonstrated experience managing improvement projects and maintenance programs

Experience with vendor management and contract negotiation

Advanced knowledge of building systems, maintenance requirements, and CMMS implementation/utilization

Proficient in budget management, financial analysis, and standard business/accounting practices

Experience with Excel, facility management software systems, and project management capabilities

What can you expect from us?

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits like life insurance, private medical care, or multisport card and comprehensive salary.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.