Cloud Operations Engineer

Why do we love building Make (and why you might, too)?

We're a team of developers, and it's second nature for us to whip up a solution with some coding. But what about folks who aren't developers or don't have one in their corner? They could get trapped in a monotonous cycle of tedious tasks, shuffling data around, and missing out on doing things that really matter.

That's where Make comes in. We've created a space where anyone can craft powerful automations that are as intuitive and fun as playing a game. We're here to share the buzz of creating something awesome that works like a charm and to turn everyday individuals into makers. 

Our product environments - spanning multi-tenant, single-tenant, and self-hosted deployments present unique and complex technical challenges. Join our CloudOps team to continuously evolve these environments, providing the necessary technical expertise to support the massive growth of our strategic customers. We are passionate about making our work easier by automation, allowing us to focus on ensuring the maximum stability and reliability of our platform, directly contributing to customer satisfaction. Knowledge sharing and a growth mindset are core to our team's DNA.

What you'll do

• Provision and maintain a scalable & resilient infrastructure on AWS using Terraform, build automation to simplify their management and speed up initialization.
• Enhance overall service delivery for single-tenant cloud and self-hosted customer environments through robust automation and continuous process improvement.
• Plan and perform maintenance and update activities to ensure the compliance of our components (EKS, RDS, MongoDB, RabbitMQ etc.).
• Monitor costs in our cloud environments, and propose savings and cost-performance optimizations.
• Provide technical advisory and consulting related to infrastructure architecture, sizing, best practices, and recommendations.
• Actively participate in Capacity Planning, oversee the trends, and propose improvements for the platform.
• Implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal stakeholders.
• Educate and share your knowledge with others in technologies we use - Kubernetes, Docker, ElasticSearch, RabbitMQ, Postgres, Datadog, and more.
• Ensure to meet customer expectations in solving infrastructural issues and problems, and proactively support our strategic and global customers.
• Leverage AI-powered tools (e.g., GitHub Copilot, Gemini, Make) to enhance IaC development, elevate the quality of technical documentation or automate common activities.
• Be on an on-call rotation to respond to incidents that impact availability.
• Debug production issues across services and levels of the stack.

Our Tech stack

• Back-end: , JS/TS, PostgreSQL, RabbitMQ, MongoDB, Redis, Elasticsearch
• Front-end: Angular, JS/TS, Redux, Web Components, Canvas, Nx
• Infra: Amazon AWS, Docker, Kubernetes, Terraform, ArgoCD
• CI/CD: GitHub, CircleCI, 
• Monitoring: DataDog 
• AI: Gemini, GitHub Copilot (and experimenting with more)

What we expect from you

A background in technical advisory in customer-specific issues and diagnostics. Build and maintain scalable, cost-effective, secure, and reliable customer environments via automation tools. Observability and monitoring of customers' environments are your daily routine. Your proactivity in detecting and solving any potential anomalies in the system's health ensures that agreements with customers (such as SLA) are met. In particular, we'd like you to have the following:

• Typically 2+ years of experience in managing and operating Linux/Unix-based infrastructure.
• Knowledge of at least one cloud provider, ideally AWS.
• Proficiency in Infrastructure as Code (IaC) practices and tools such as Terraform or Ansible, with an emphasis on version control.
• Hands-on experience with CI/CD tools (e.g., ArgoCD, GitLab pipelines, GitHub Actions) and deployment strategies, such as canary deployments.
• Proven experience in building scalable and cost-effective architectures.
• Technical advisory background to triage and resolve customer-specific issues.
• Knowledge of various observability tools such as Datadog
• Experience with troubleshooting and resolving common issues.
• Understand the product pricing & build reporting to present total spending per customer environment
• Familiarity with various terminology about agreements towards customers such as SLA
• Participation in on-call rotations to promptly address and resolve incidents.
• Excellence in English communication, both written and verbal.
• Natural communicator and delight in using those skills to help others.
• Openness to share knowledge and ensure well-documented processes.
• Commitment to continuous learning to help shape the long-term vision.
• You get AI. You're already using it daily to move faster and build better, whether you're designing a system, writing code, or shipping features.

What we offer

• RSUs grant in a rapidly growing company raising its value every day
• Multinational team with 42 nationalities creating the future of automation
• Learning & Development plan (online language, professional courses, conference tickets and other trainings)
• Notebook/Macbook and 34'' curved monitor, access to a company 3D printer
• Height adjustable office desk
• 25 days of vacation, 4 sick days
• Extra parental vacation (3-6 months) 
• RSUs grant for a newborn child
• Life insurance
• Benefit Plus Cafeteria (incl. MultiSport Card)
• Remote working allowance
• Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
• Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
• Flexible working hours + home office 
• Company therapy pet in Prague's office (black labrador)
• Team buildings, parties, and company events multiple times a year

#careeratmake