Product Owner

E.ON Customer Solutions Czechia is responsible for the strategic direction of E.ON Energie. We develop and innovate products and services and are in charge of marketing activities across the entire E.ON Group.

Our Digital Channels department is responsible for all digital touchpoints of E.ON – including the website , the self-service portal Energie24, the mobile app, online contracts, and our AI assistant ELA. We oversee their development and strategy, bridging the gap between IT and business, and ensuring our services deliver top-tier UX and UI. We are currently looking for a new colleague for the role of Product Owner for ELA. Join us in Ceske Budejovice, Prague or Brno. If you're from a different location and the position interests you, feel free to reach out — full remote collaboration is possible.

About ELA

• ELA (E.ON Language Assistant) is our digital AI agent helping customers 24/7 across E.ON's online channels and contact centers.
  Her mission is simple – to make energy easy. From answering questions and guiding customers through self-service to offering personalized advice and smart recommendations, ELA is here to support millions of customers.
• ELA is now entering next phase of her evolution: from a chatbot to an intelligent, omnichannel AI agent fully connected with E.ON's ecosystem and Customer Care 2030 vision.

Your role

• As Product Owner of ELA, you'll lead her product roadmap and bring her vision to life.
• You'll connect the dots between business goals and technology – working closely with colleagues from Digital Channels, AI Tribe, and customer care teams. Together, you'll make ELA smarter, more helpful, and more human-like across all touchpoints – web, self-care portals, apps, and future messaging or voice interfaces.

Product ownership & Vision

• Own the ELA product roadmap across all evolution phases – Advise, Serve & Sell.
• Steer collaborating suppliers.
• Translate business goals into clear user stories and a prioritized backlog.
• Define and monitor KPIs such as automation rate, NPS, conversion, and AI-led leads.
• Ensure continuous improvement and measurable business value in every release.

Delivery & collaboration

• Coordinate implementation of new features and channels (Smart IVR, website chatbot, E24/M24 integration, and future messaging platforms).
• Work with data and CRM teams to enable personalized and context-aware interactions.
• Collaborate with customer care operations to design use cases that reduce call volumes and improve service experience.
• Oversee integration with core systems (CRM, billing, authentication, Decision Engine).
• Support rollout, localization, and scaling across E.ON markets.

Requested Skills and Experience

• 2+ years of experience as Product Owner or Product Manager in digital or AI products.
• Strong communication and stakeholder skills in English and Czech/Slovak.
• Good understanding of customer service, CRM, and digital care processes.
• Curiosity for AI/ML, conversational design, and personalization logic.
• Experience working in agile, cross-functional teams with developers, data scientists, and UX designers.
• Analytical mindset and ability to connect KPIs with business value.
• High level of structure and ownership – you can break complex topics into clear steps, track deadlines and dependencies, and deliver end-to-end.

Nice to have

• Experience delivering AI or conversational solutions (e.g., Cognigy, Dialogflow, Azure Bot, etc.).
• Background in utilities, telecom, or banking with digital care transformation focus.
• Knowledge of Next Best Action, Decision Engine, or data-driven personalization.
• Agile Product Owner or AI Product Management certification.

What do we offer?

• A rewarding contribution towards E.ON's digital transformation: Join a company that is at the forefront of digital innovation and make a significant impact on its digital transformation journey.
• Membership of a forward-thinking organization committed to digital excellence: Join us and lead the charge in transforming our digital landscape.
• Take responsibility to commit and deliver with your team: Be part of a collaborative and supportive work environment that encourages individual growth, fosters teamwork, and values accountability.
• Personal account for each year: Benefit from a personal account that can be used towards personal and professional development, including training, certifications, conferences, and more.
• Contribution for pension insurance: Receive financial support from the company for your pension savings and life insurance coverage, ensuring your long-term financial security.
• Meal voucher allowance: Receive meal voucher allowance to enhance your daily lunch experience.
• Strong, international, and stable company: Join a reputable and well-established organization that provides stability and growth opportunities, with a strong presence both locally and globally.
• 5 weeks of vacation: Enjoy a generous vacation policy that allows you to recharge, spend quality time with loved ones, and pursue personal interests and hobbies.
• Flexible working hours: Benefit from flexible working arrangements that promote work-life balance and accommodate personal needs and commitments. Full remote collaboration is possible 
• Education and systematic professional development: Access various learning and development opportunities, including training programs, workshops, and continuous professional development, to enhance your skills and knowledge.
• Pleasant work team: Work in a positive and friendly work environment where teamwork, collaboration, and mutual support are highly valued.
• 20 Days per year home Oofice abroad: At E.ON, we understand the importance of work-life balance and flexibility. As part of our commitment to providing a dynamic and accommodating work environment, we offer an additional benefit of 20 days per year for home office abroad.

What else should you know?

Position ID:
Workplace: hybrid / full remote
Starting date:

The position is suitable for candidates with disabilities.

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Are you interested in this job and wondering where to send your CV?
Just click on the blue Apply Now box and create an online application in our database. You can attach your CV in English or Czech. We will get back to you as soon as possible If you have any questions, you can contact: Štěpánka Bartoňová,

At E.ON, we pride ourselves on fair conditions, a pleasant working environment, respect and trust.

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work together every day on technical innovations that make our customers' lives easier. We are the first major energy company to focus intensely on the future of energy through power grids, renewable energy and customer solutions.