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Senior Field Service Engineer
2 weeks ago
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
SEC Team LeaderYour role and responsibilities
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance.
The work model for the role is: hybrid
This role is contributing to the Process Automation Energy Industries in Qatar & Middle East region.
You will be mainly accountable for:
٠ Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
٠ Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
٠ Taking actions to identify new service business opportunities for ABB, in close cooperation with customers and other ABB teams.
٠ Coaching technicians and engineers and supervising complex site activities.
Our team dynamics
You will join a ABB EUOPC dynamic team, where you will be able to thrive."
Qualifications for the role:
٠ You are highly skilled in ABB 800xA and/or S+ with Harmony / Infi90, PMS & IEC 61850, AC800M HI and/or Advant systems in the Energy Industries sector markets
٠ You have more than ten years of experience in Process Automation with ABB Products mentioned above
٠ Possess the transcendent knowledge in all the specified systems / platforms
٠ You are passionate about building strong collaboration and cooperate tightly with targeted end-customers to provide on-site services
٠ Degree in Electrical or Automation Engineering
٠ You are at ease communicating in English
What's in it for you?
We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.
Benefits:
Flexible working hours
Annual financial bonus
25 days of vacation
Annual salary review
Contribution to the benefits portal (2-3 % of monthly salary)
Referral bonus for recommending a new employee
Opportunity for education – internal/external professional courses, language courses, and conferences
Assistance line – professional psychological counseling
Accident insurance
We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
