Merchant Associate

6 days ago

Prague, Hlavní město Praha, Czech Republic Wolt Full time 30,000 - 60,000 per year
About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

The Merchant Onboarding Associate acts as a key communicator to Wolt's future portfolio of partnerships. The role focuses on onboarding new venues to the platform and creating a strong foundation for operational excellence. From setting up high-quality menus and visuals to ensuring a smooth start on the platform, this role helps partners get off on the right foot and sets the stage for long-term growth and collaboration.

What you'll be doing
  • Successfully onboarding new venues onto the Wolt platform and ensuring optimal operational performance.
  • Ensuring our portfolio of merchants reaches the highest Wolt service standards by conducting frequent quality and satisfaction checks.
  • Developing our restaurant and retail merchants and their businesses based on data.
  • Being responsible for our menu platform, always being up to date with the text and visuals that reflect the Wolt brand.
  • Creating product selections and ensuring merchant profiles on the platform are accurate.
  • Proactively helping merchants to improve their performance.
  • Sharing best practices amongst the merchant team and challenging the status quo. 
Our humble expectations
  • Fluent in Czech/Slovak and English to be able to both communicate with partners and create the product selections in the local language and English.
  • Experience in support, administration, coordination, account management, or similar roles is a plus.
  • Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
  • Structured, detailed, and service-oriented.
  • Tech-savvy self-starter with a ''can-do'' attitude.
  • Curious about how things work and how to optimize partner and user experience.
Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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