Czech speaking Service Desk Analyst for Budapest office

5 days ago

Prague, Hlavní město Praha, Czech Republic The lemon Consulting Full time 400,000 - 600,000 per year


Position: Service Desk Analyst

Location: Budapest, Hungary

Work model: onsite

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requests
  • Log and document incidents, service requests, and resolutions accurately in the IT Service Management (ITSM) tool.
  • Ensure timely resolution of user issues within defined service-level agreements (SLAs) and ticket lifecycles.
  • Coordinate with internal teams or resolver groups to facilitate issue resolution when necessary.
  • Manage incident handling, escalation processes, and follow-up communications effectively.
  • Take ownership of user issues, monitor progress, and provide regular updates until closure.
  • Maintain a high level of customer service and professionalism in all interactions.
  • Work independently as well as collaboratively within a team environment.
  • Handle multiple tasks and priorities efficiently with minimal supervision.
  • Adhere to company and client policies, procedures, and quality standards.
  • Support and comply with all Key Performance Indicator (KPI) targets to minimize business impact.
  • Ensure schedule adherence, including obtaining pre-approval for breaks or time off as required.
  • Participate in process improvement initiatives and perform additional tasks contributing to service enhancement.

REQUIREMENTS:

  • Native/fluent in Czech (C1), both oral and written. As well as proficiency in English (at least B2 level).
  • 13 years in IT Service Desk, Application Support, or Technical Support (L1L2).
  • Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, HPSM, or CA Service Desk.
  • Understanding of IT concepts such as SDLC, operating systems, and database technologies.
  • Experience in SAP or other enterprise applications support.
  • ITIL Foundation, MCSE, or equivalent.
  • Excellent verbal and written communication in English.
  • Strong problem-solving and analytical abilities.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to manage time effectively and remain organized under pressure.
  • Self-motivated, proactive, and adaptable in a dynamic work environment.

BENEFITS:

  • Comprehensive medical coverage
  • Relocation support available, flight and accomodations
  • Access to 5,000+ free courses, practice tools, and certifications, focusing on advanced technologies
  • Attractive salary and allowances based on role and experience
  • 4 weeks of paid vacation annually
  • Enjoy a dynamic, supportive work environment with regular celebrations, wellness activities, and strong team camaraderie

  • IT service desk agent in Budapest

    5 days ago

    Prague, Hlavní město Praha, Czech Republic SRM Digital Limited Full time 566,800 - 640,220 per year

    Location: Budapest, HungaryIntroduction: Join our dynamic team as a Czech IT Service Desk Agent where you will play a crucial role in providing exceptional customer support to our Czech-speaking clients. You will be the first point of contact for resolving technical issues and ensuring a smooth user experience.Key Responsibilities:Customer Support:Respond to...

  • Czech-Speaking Customer Service Agent

    3 days ago

    Prague, Hlavní město Praha, Czech Republic The lemon Consulting Full time 360,000 - 720,000 per year

    Location: Sofia, Bulgaria Full-Time | On-site / Hybrid Options Available About the Role Do you speak Czech fluently and enjoy helping people? Are you looking for a fresh start in a multicultural environment where your communication skills truly make a difference? We're looking for a Czech-speaking Customer Service Agent to join our growing team in Sofia....

  • Czech-Speaking Customer Service Agent

    5 days ago

    Prague, Hlavní město Praha, Czech Republic The lemon Consulting Full time 30,000 - 60,000 per year

    Location: Sofia, BulgariaFull-Time | On-site / Hybrid Options AvailableAbout the RoleDo you speak Czech fluently and enjoy helping people? Are you looking for a fresh start in a multicultural environment where your communication skills truly make a difference?We're looking for a Czech-speaking Customer Service Agent to join our growing team in Sofia. In...

  • EMEA IT Service Desk Analyst

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Guerbet Full time 350,000 - 550,000 per year

    We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 100 years, we continuously innovate to improve the diagnosis, prognosis and quality of life of patients.Customer...

  • Service Desk Analyst – German Speaking

    5 days ago

    Prague, Hlavní město Praha, Czech Republic NTT Full time 300,000 - 640,000 per year

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Czech Speaking Customer Service in Greece

    14 hours ago

    Prague, Hlavní město Praha, Czech Republic Next Job Abroad Full time 18,000,000 - 24,000,000 per year

    Next Job Abroad is excited to present a remarkable opportunity for a Czech Speaking Customer Service Representative to join our dynamic team in sunny Greece. This is an excellent chance for individuals who have a passion for providing exceptional customer support while enjoying the stunning landscapes and vibrant culture of Greece. In this role, you will...

  • Service Desk Manager

    3 days ago

    Prague, Hlavní město Praha, Czech Republic D-ploy Full time 90,000 - 120,000 per year

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...

  • Service Desk Analyst – German Speaking

    5 days ago

    Prague, Hlavní město Praha, Czech Republic NTT DATA Full time 300,000 - 540,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.At our Global Delivery Centre (GDC)...

  • Service Desk Analyst – German Speaking

    5 days ago

    Prague, Hlavní město Praha, Czech Republic NTT Ltd. Full time 25,000 - 60,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. At our Global Delivery Centre (GDC)...

  • Service Desk Agent – Polish

    3 days ago

    Prague, Hlavní město Praha, Czech Republic Whirr Crew Full time 30,000 - 60,000 per year

    We are looking for a Service Desk Agent fluent in Polish and English to join a multinational IT support team in Prague, Czech Republic. This full-time role requires on-site presence 2 days per week, offering long-term collaboration on an ongoing contract. The ideal candidate has a customer-oriented mindset and a basic understanding of general IT support...