E2E Customer Experience Specialist with Spanish
5 days ago
#DreamBig
Brewing the world's most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.
That's Who We Are: Come and OWN IT.
Job purpose
We are looking for Spanish speakers (English should also be fluent) and you would be the focal point for internal and external stakeholders; you'll coordinate the end-to-end export process from European breweries to Spain. This role combines operational excellence, strategic collaboration and data-driven improvement.
If you're passionate about operational excellence, safeguarding brand authenticity and delivering seamless experiences of iconic brands like Budweiser, Stella Artois, Corona, this is your opportunity to make a meaningful impact in a dynamic international environment.
Business environment
Key Responsibilities
- Operational Coordination: Oversee and manage daily export operations, ensuring smooth flow from Europe to Spain.
- Issue Resolution: Act as the main point of contact for problem solving (delivery delays, out-of-stock, product quality, documentation).
- Customer Focus: Handle and prioritize customer requests, coordinating with cross-functional teams for timely solutions.
- Strategic Relationships: Build and maintain strong partnerships with internal and external stakeholders.
- Data-Driven Improvement: Analyse KPIs and translate insights into improvement actions. Develop clear, actionable Power BI dashboards to communicate performance trends.
- Continuous Improvement & Automation: Lead initiatives to enhance process efficiency and elevate the customer experience by developing and implementing macros, automation tools, and digital solutions that streamline daily operations.
Behavioural Competencies
- Growth mindset, curiosity, and willingness to learn
- Strong analytical and prioritization skills
- Flexibility, resilience and composure under pressure
- Detail-oriented, results-driven and proactive
- Collaborative and supportive team player
- Technical Competencies
- Power BI, Excel, Word, and PowerPoint proficiency
- SAP knowledge preferred
Language Skills
- Fluent in Spanish and English
Key Contacts
- External customer
- Cross-functional teams in Prague, UK, Germany and Belgium (Warehouses, Demand Planning, Supply Network, etc.)
Why build your career with us:
We recruit for mindset, ambition, cultural fit, and growth opportunities.
UNIQUE CULTURE
We are proud to be part of something bigger than ourselves and are passionate about building upon our company's long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.
BRANDS EVERYONE LOVES
We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.
GROWTH OPPORTUNITIES
Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.
#LI-ABI ZoneEUR
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