Technical Support Associate
3 days ago
Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025
Ready for a life-changing adventure? We're looking for brilliant Czech and English speakers to move to the vibrant heart of Bulgaria and become the essential link between users and the world's most-used search engine. This is your chance to launch an international career, solve interesting challenges, and be the friendly expert voice that makes a difference every day.
No prior tech experience? Don't worry If you're a natural communicator who loves helping people, our elite, fully-paid training will equip you with everything you need to excel. We're building a team of creative problem-solvers ready to learn, grow, and shape an incredible customer experience.
Your Mission: Turn User Questions into Success Stories
- Be the first point of contact, delivering professional and empathetic support via phone, email, and chat, ensuring every user interaction is positive and productive.
- Master our advanced systems to diagnose issues, guide users to smart solutions, and consistently achieve top-tier customer satisfaction scores.
- Become a pro at using cutting-edge CRM software and ticketing systems to manage and resolve inquiries efficiently and effectively.
- Collaborate with a diverse, international team to share knowledge, contribute to our shared goals, and celebrate collective wins.
- Stay ahead of the curve by participating in ongoing training on product updates and the latest industry trends.
Is This You?
- The Essentials: Full professional fluency in Czech and English.
- A genuine passion for helping people and a customer-first mindset.
- Superb communication skills, with a knack for explaining complex things simply and clearly.
- A natural problem-solver who excels at active listening, troubleshooting, and thinking creatively.
- You're adaptable, self-motivated, and remain cool under pressure, with a quick ability to learn new technologies.
Why You'll Love Your New Life in Bulgaria (And With Us):
We don't just offer a job; we offer a launchpad for your life and career in one of Europe's most exciting and affordable capitals.
- Seamless Relocation: We provide comprehensive financial support and hands-on assistance for transportation, initial hotel stays, and finding your perfect long-term apartment in Sofia.
- Unbeatable Quality of Life: Enjoy Bulgaria's low cost of living, stunning nature (from beaches to mountains), rich history, and vibrant social scene. Your salary goes much further here, allowing for a fantastic lifestyle filled with travel, dining, and experiences.
- A Real Career Launchpad: Receive fully paid training, a stable job in a global company, and clear paths for career development and growth.
- Top-Tier Benefits: An attractive salary, additional private health insurance, and access to a customizable menu of 50+ benefits and services.
- A Supportive Community: Work in a positive, international environment where teamwork is celebrated, learning never stops, and your well-being is our absolute priority.
Ready to help users around the world and start your amazing new chapter in Bulgaria? Apply now
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