Associate Operations Client Partner

1 week ago

Prague, Hlavní město Praha, Czech Republic NielsenIQ Full time 70,000 - 120,000 per year
Job Description

Purpose of the job:

Acts as the liaison between the clients, commercials, and the operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities.

Key accountabilities

  • Converting the clients' needs into internal work orders
  • Close cooperation with operations and commercial groups to work more effectively with client inquiries processes and tools available
  • Overall accountability for the timely and accurate resolution of client requests including direct contact with the client (email, SF) in regard to technical or operational issues
  • Building positive relationships e.g., to effectively facilitate meetings, provide support and remove obstacles through networking with stakeholders (operations and commercial groups, clients)
  • Contribute to solving elements of regional and global clients' requests through collaboration with other countries
  • Support in deep dive for root cause for quality improvement, including quality meeting participation with respective functions.
  • Driving results which lead to significant and sustainable improvements in client satisfaction
  • Providing training for the new joiners and other team members if needed
  • Being responsible in keeping updated the operational documentation
  • Daily work in a multicultural environment through cooperation with stakeholders and colleagues to delivering against the set objectives.

Skills & Competencies

  • Strong organisational and multitasking abilities
  • Fluency in English
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
  • Analytical mindset with attention to detail
  • Ability to work independently and collaboratively across team

Personal Attributes

  • Customer-centric mindset
  • Problem-solving attitude with a proactive approach
  • Adaptable to changing priorities and deadlines
  • High level of integrity and professionalism
Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the 

  • Associate Operations Client Partner

    7 days ago

    Prague, Hlavní město Praha, Czech Republic NielsenIQ Full time 70,000 - 120,000 per year

    Job Description Purpose of the job: Acts as the liaison between the clients, commercials, and the operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities. Key accountabilitiesConverting the clients' needs into internal work orders Close...

  • Operations Delivery Associate, France, Central

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Context Travel Full time €70,000 - €120,000 per year

    ABOUT CONTEXT TRAVEL Context Travel is a global day tour operator that connects intellectually curious travelers with local subject matter experts in over 60 destinations around the world. Our guests often tell us that we are the best part of their trip, and we take great pride in creating unforgettable moments that are treasured for a lifetime. Context...

  • Associate - Consulting - March 26

    7 days ago

    Prague, Hlavní město Praha, Czech Republic GEP Full time 45,000 - 55,000 per year

    Company OverviewGEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client's success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises,...

  • Associate - Consulting - March 26

    6 days ago

    Prague, Hlavní město Praha, Czech Republic GEP Full time 40,000 - 60,000 per year

    Company Overview:GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client's success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises,...

  • Associate Director, P&O

    7 days ago

    Prague, Hlavní město Praha, Czech Republic Novartis Full time 70,000 - 120,000 per year

    SummaryNovartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. The Associate Director, P&O Services Solution Delivery is responsible for driving the delivery of digital solutions across P&O services. This role acts as both an IT business partner and service delivery expert, working with...

  • Client Manager – Global Network Banking

    2 days ago

    Prague, Hlavní město Praha, Czech Republic Citi Full time 1,200,000 - 3,600,000 per year

    Are you passionate about fostering strong client relationships and driving growth in a global environment? Join Citi's dynamic team as a Client Manager within the Citi Global Network Banking (GNB). The GNB is dedicated to managing relationships with the local subsidiaries of Citi's multinational corporate clients, providing unparalleled support and strategic...

  • Founders' Associate

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic The Flex Full time €40,000 - €60,000 per year

    About The FlexThe Flex is on a mission to transform the rental sector globally. We believe that renting a home should be as easy as buying an item from Amazon. Giving tenants the option to easily rent anywhere in the world and giving landlords simple, hassle-free property management without excessive management fees. We are building a small and dynamic team...

  • AskGS Experience Center Associate with German

    4 days ago

    Prague, Hlavní město Praha, Czech Republic Johnson & Johnson Full time 270,000 - 420,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Nike - Athlete (sales associate)

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Retailors Poland Sp. z o.o Full time 45,000 - 55,000 per year

    ATHLETEAre you Ready?As our Nike Store Athlete (Store Associate) your mission will be to deliver a premium consumer experience by demonstrating the expertise to navigate through individual customer needs and providing a complete solution through Nike products and services to give consumers what they need to connect, train, and compete with the knowledge to...

  • Analyst HR Operations

    7 days ago

    Prague, Hlavní město Praha, Czech Republic Johnson & Johnson Full time €45,000 - €55,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...