1st level IT Support with Polish

3 days ago

Brno, South Moravian, Czech Republic Mann+Hummel GmbH Full time 240,000 - 480,000 per year
About the role:

Join MANN+HUMMEL, a global leader in filtration technology as a Service Desk Analyst (1st level IT Support with Polish). You'll provide remote IT support to Polish and English-speaking colleagues, helping resolve technical issues and improve user experience across MANN+HUMMEL locations worldwide. This is a great opportunity to be part of an innovative company that serves industries from automotive to life sciences and environmental solutions. 

Your Responsibilities:
  • Provide remote 1st level IT support for MANN+HUMMEL employees in Poland and other locations
  • Resolve incidents and process requests using the ServiceNOW ticketing system
  • Develop and update instructions for internal users
  • Communicate with users via MS Teams
  • Troubleshoot issues related to Windows, Microsoft 365, and other software
Your Profile:
  • Education: High school diploma, preferably in a technical field
  • Experience: Previous experience in a similar role is a strong advantage, but not required
  • Skills: Intermediate knowledge of Windows and Office 365; strong interest in IT
  • Languages: Fluent Polish (B2/C1) and English (B1/B2) are required; German is a significant advantage
  • Competencies: Excellent communication skills, teamwork, reliability, and proactivity

Please note that relocation support is not provided for this role.

We Offer:
  • Work that is meaningful and has a real, positive impact on the sustainability of the planet through products we develop and manufacture
  • Attractive salary based on your experience plus yearly bonus
  • 6 weeks of vacation
  • 13 200 CZK net per year for Cafeteria
  • Meal vouchers of 150 CZK/months (Brno) or canteen (Nová Ves)
  • Pension Insurance contribution 2,6 %
  • Other interesting benefits (up to 4.750 CZK per year as contribution for public transportation in Brno, etc.)
  • Pleasant working environment: coffee and a wide range of tea, relax room / work out zone
  • Healthy company culture – we employ smart people who are responsible, trustworthy and make use of our support to do their job well
  • A real opportunity for career growth and possibility to learn from experienced colleagues
  • Internal and external trainings, LinkedIn Learning

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