Operations Technician

itm8 is a leading supplier of IT products and services aiming to become #1 IT Powerhouse in Northern Europe. We pride ourselves on our cutting-edge technology and exceptional service delivery. We are seeking a dedicated and reliable IT Operations Technician to join our dynamic team in Prague with 24/7 coverage.

Job Description:

As an IT Operations Technician, you will be the first line of defense in our IT operations team, responsible for monitoring and reacting to alerts to ensure the stability and performance of our internal and customer's IT infrastructure.

Together with other tech teams in Denmark and Philippines, we take care of the customer-facing functions as well as the primary server operations. We are the customers' primary point of contact for the system's operations. We focus on high service and stable operation, and we ensure this by proactive monitoring of customers' systems.

Responsibilities:

• Monitoring: Actively monitor IT systems, networks, and applications using established monitoring tools.
• Alert Management: Respond promptly to monitoring alerts, ensuring issues are identified and addressed in a timely manner.
• Incident Management: Resolve technical issues from start to finish, supported by our large knowledge bank within the team. Escalate incidents to second-level support or other appropriate teams when necessary.
• Communication: Maintain clear and accurate communication with team members and customers during incident resolution.
• Documentation: Log all actions taken during incident management in a detailed and accurate manner.
• Shift Work: Work on a rotational shift basis, including nights, weekends, and public holidays to ensure 24/7 coverage.

Required Qualifications:

• Experience: Previous experience in an IT support, service desk or operations role is preferred.
• Technical Skills: Understanding of IT systems, networks, and applications. Familiarity with monitoring tools is a plus.
• Problem-Solving: Strong analytical and troubleshooting skills.
• Team Player: Ability to work effectively within a team and independently.
• Flexibility: Willingness to work non-standard hours, including nights, weekends, and public holidays.

What do you bring?

• Knowledge of Windows Server administration, and in particular the associated roles
• Understanding of how to uncover a problem so that troubleshooting and possible escalation is done optimally
• Fluency in written and spoken English
• Understanding of Networking, IIS, DHCP, Backups, Certificate infrastructure is an advantage.

Your personal skills:

• Passion for learning and staying ahead of the technology curve.
• Eager to explore new challenges and tackle complex problems.
• Collaborative spirit and a drive to contribute to team success.
• 24/7 Availability - Flexible work schedule, including nights, weekends, and holidays.
• Ability to thrive in a fast-paced, dynamic environment.
• Commitment to providing exceptional service around the clock.
• Proactive and persistent approach to tasks.

If you are a proactive individual with a passion for IT and the ability to thrive in a fast-paced environment, we would love to hear from you.

Benefits

• Competitive holiday allowance: 5 weeks of holidays and 5 sick days per year.
• Flexible working hours.
• Hybrid working model with no mandatory number days in the office.
• Monthly pension insurance contribution of 3% of gross pay.
• Meal vouchers fully covered by the employer (CZK 110 per voucher).
• Cafeteria flexible spending account with an annual contribution of CZK 18,000.
• Language lessons in Czech, Danish and English funded by the company.
• Company-provided Lenovo laptop and iPhone with unlimited data.
• Option to secure a Multisport card.
• Referral bonus for recommending a new colleague CZK 50,000.
• Annual flu vaccination for free.
• Company assistance with TAX authorities, when needed.
• Opportunities for professional and personal growth.
• Social events like company parties, regular company bars during the year.
• Weekly breakfast.
• An enjoyable work environment with delicious coffee, tea, soft drinks, stand-up desks, and a relaxation zone featuring a pool table and massage chair.

We are itm8 - our customers' IT-mate

1,700+ teammates across Denmark, Sweden, the Philippines, and the Czech Republic. With specialists in everything from IT security and ERP to AI and software development.

But what brings us together isn't just technology. It's PURPLE POWER – our way of working. Here, we help each other first, celebrate what works, and cut through the bullshit. We believe in ambition over the status quo. And that our differences make us stronger.

With us, it's not about being perfect. It's about taking responsibility, creating value, and growing – every day.

So ask yourself: What can you build today? Where can it take us tomorrow?

Sound like you? Then apply – and become our next team'm8'.