Junior Application Support Engineer

2 weeks ago

Prague, Hlavní město Praha, Czech Republic Avenga Full time 30,000 - 60,000 per year

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

In Prague within the Automotive industry, we are looking for a colleague for the position of Junior Application Support Engineer who will provide technical support for our client's mobile application.

This is you

  • Genuine interest in IT and eagerness to keep learning
  • Previous experience in IT support or testing is a plus, but not required
  • IT education or hands-on experience from school projects, internships, or personal projects is welcome
  • Native-level Czech or Slovak
  • English both spoken and written at least at B2 level
  • Familiarity with tools such as Jira, Salesforce, or Confluence is an advantage (we will provide training if needed)
  • Willingness to work in a hybrid setup – 3 days per week onsite in the office.

This is your role

  • Handle customer tickets – receive, analyze, and resolve them according to defined procedures
  • Prepare user-facing texts and customer information in English
  • Monitor system availability and notify third parties about potential outages
  • Work with internal applications and tools
  • Participate in user testing of the mobile app and other selected products
  • Collaborate closely with the team and contribute to building and maintaining the knowledge base

What awaits you at Avenga?

  • Pleasant working environment and stable background in one of the largest software development companies in the world
  • Space to work independently and creatively with the possibility to implement your own ideas and opportunities to learn new things and approaches
  • You have the opportunity to influence your direction in the company
  • High quality hardware and software, access to the latest technologies and specific projects
  • Opportunities to improve your language skills, we are a major global player
  • At Avenga, you'll get quality support in your development thanks to a wide range of internal and external training courses, so you can push the boundaries of your competences
  • We offer you benefits such as life insurance and pension contribution, EN/DE/ES lessons, MultiSport card, sick days, meal allowance, lots of company events, offices in Prague with quality amenities for lovers of sport, food and coffee, hybrid remote work after mutual agreement, and more
  • We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.

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