Administrátor CALL CENTRA

Join one of our teams.

WHO WE ARE

We are one of the leading suppliers of promotional textiles in the Czech Republic and in Europe. With the MALFINI, MALFINI Premium, Piccolio and RIMECK brands, we supply our products to more than 37 European countries and have a clear goal - to become the largest distributor of promotional textiles in Europe.

25

years on the market

37

countries

104 Mill. €

annual turnover

380

number of employees

WE ARE MALFINI

TAKE A LOOK INTO MALFINI

We work in a new office building with a pleasant and sunny interior in Ústí nad Labem and also in a modern logistics center in Ostrava.

HEADQUARTERS IN USTI NAD LABEM

LOGISTIC CENTER IN OSTRAVA

FASHION TECHNOLOGY CENTER

GREEN MALFINI

We think about the future of our children and therefore minimize the impact of our business on the environment. We have a photovoltaic system that covers almost 100% of the warehouse's electricity needs, including powering forklifts and electric cars.

GREEN MALFINI

It's up to everyone to take responsibility for the environment around us. At MALFINI, we have decided to start using renewable energy sources and we are also implementing other ecological activities that save our environment.

BENEFITS

We do not only want to offer our employees attractive financial rewards, but also a pleasant working environment with opportunities for development and support of personal life. Our benefits system also helps us with this.

MEAL VOUCHERS

MEAL VOUCHERS

Every MALFINI employee is entitled to a meal allowance. We provide our employees with a meal allowance of 55%.

25 VACATION DAYS PER YEAR

25 VACATION DAYS PER YEAR

We realize that rest is very important. All our employees automatically have a fifth week of vacation in addition to the four weeks required by law.

DRINKS ARE ON US

DRINKS ARE ON US

We take care of the drinking regime in the workplace. All employees have kitchens with various types of tea, drinks and, above all, fully automatic coffee machines, which will allow you to always enjoy a morning cup of espresso, cappuccino or latte.

BONUSES

BONUSES

We value all our employees and therefore we always reward them when they reach a working anniversary, on the recommendation of a new colleague, for extraordinary performance or when they retire.

FURTHER EDUCATION

FURTHER EDUCATION

At MALFINI, we support our employees in developing their knowledge and skills and create the conditions for their career and professional growth. We always respect the needs of individual development of employees and managers within their development plan. In addition to mandatory training, each employee can, in agreement with their superiors, choose training according to their own interests or needs.

EMPLOYEE PHONE PLANS

EMPLOYEE PHONE PLANS

Employees who have been assigned a business phone can also use it for private purposes. We have prepared discounted mobile plans for other employees.

OPEN POSITIONS AT MALFINI

Join us. Choose the position that interests you and find out more about it.

Administrátor CALL CENTRA (zákaznického centra MALFINI)

Technologie, data, školení lidí a žádná nuda – hledáme Administrátora Call Centra. Přidej se k MALFINI a dej našemu zákaznickému servisu ten nejlepší zvuk.

Co tě čeká

Správa a nastavení telefonické ústředny – aby všechno běželo hladce.

Konfigurace a optimalizace front, směrování hovorů, IVR stromů a kanálů (telefon, e-mail, chat, sociální sítě).

Monitoring výkonu systému, rychlé řešení incidentů a spolupráce s technickou podporou externího dodavatele.

Školení a podpora operátorů obchodního týmu i kolegů ze zahraničních poboček.

Reporting a analýza dat – čísla nejsou jen tabulka, ale podklad pro chytrá rozhodnutí.

Poslech a hodnocení hovorů, poskytování zpětné vazby týmu.

Import, správa a kontrola dat pro volání.

Nasazování nových funkcí a verzí systému, úpravy konfigurace na základě potřeb firmy.

Co od tebe potřebujeme

SŠ s maturitou.

Angličtina na úrovni B2 – písemně i ústně.

Řidičský průkaz sk. B.

Zkušenost s administrací call centra nebo správou ústředen; plusové body za vícekanálovou komunikaci.

Znalost Daktely je velká výhoda.

Technický "mindset" a chuť se učit nové věci.

Organizovanost, pečlivost a schopnost dotahovat úkoly.

Schopnost srozumitelně vysvětlit i složitější věci ostatním.

Co nabízíme

Stabilní místo v rostoucí firmě.

Možnost ovlivnit, jak funguje naše zákaznické centrum.

Prostor pro tvoje nápady a profesní růst.

Přátelský tým a férové jednání.

Mzdu odpovídající zkušenostem a balíček zaměstnaneckých benefitů.

Kontakt

MALFINI, a.s.

Petra Havránková