eCommerce Trainee
3 days ago
No Relocation Assistance Offered
Job Number # Prague, Prague, Czech Republic
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Job Summary
eCommerce trainee plays an important role in supporting key account managers and ensuring the smooth operation of Hill's eCommerce business in the direct CZSK market. He/she has the opportunity to work closely with the sales team, gaining valuable experience in data processing, customer management, and market analysis. This role provides the eCommerce trainee with an understanding of the eCommerce industry and gives the chance to make a meaningful impact on the business.
Principal Duties and Responsibilities
%
Tasks
70%
Customer Management Support
Assist key account managers in managing and growing customer accounts, including order processing, inventory management, and customer communication
Help create and manage product listings in the eCommerce and other sales channels, ensuring accurate and up-to-date product information and pricing
Assess and analyze the outcomes of various promotional activities, prepare materials for back bonus evaluations
Collaborate with internal teams, such as marketing and logistics, to ensure seamless order fulfillment and customer experience
Respond to customer inquiries and resolve issues in a timely and professional manner
30%
Analytics & Data Support
Conduct market research and data analysis to identify trends and opportunities for growth, and provide insights to the key account managers
Assist in the creation and delivery of sales reports and dashboards to track performance and identify areas for improvement
Manage and update customer data in the company's CRM system, and ensure data accuracy and completeness
Assist with other tasks as needed, such as inventory reconciliation, pricing analysis, and vendor communication.
100%
Total Percent (not to exceed 100%)
This is not an exhaustive list of duties or functions.
Education/ Experience Requirements
Basic qualifications include:
Bachelor/Master degree or equivalent required
Experience in ecommerce and sales/marketing, retail or digital marketing is welcomed
Passionate about digital and eCommerce
Excellent oral & written English
Expected Areas of Skills
Strong communication and interpersonal skills, including the ability to build relationships and work collaboratively with internal teams
Attention to detail and strong organizational skills, including the ability to manage multiple tasks and prioritize effectively
Basic knowledge of Google tools and data analysis tools, and the ability to learn new software quickly
Ability to think critically and problem-solve, including the ability to identify and resolve issues with data accuracy, customer orders, and other eCommerce-related tasks
Basic understanding of eCommerce and digital marketing principles, including the ability to identify trends and opportunities for growth
Strong work ethic and eagerness to learn, with a positive attitude and willingness to take on new challenges
Basic understanding of customer service principles and the ability to provide a high level of service to customers
Fluent in spoken and written English (or the language required for the role), with good communication skills.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
#LI-Hybrid
