Collections Specialist

Due to the continuous growth of the business, we are embarking on an exciting Business Change programme to create a new Finance Shared Service. This is truly exciting time for us, as the shared centre will add value to existing services whilst improving system scalability and global collaboration. 

About Group Finance

In joining RWS's Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.  

It's a very exciting time to join RWS Finance for an individual who enjoys change and making an impact As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. 

Key Responsibilities

• You'll be responsible for completing of collections activities and maintaining collections record for the company, including collection of outstanding payments and managing disputes
• Communication with customers on issues related to collections, including investigation and root cause analysis to solve disputes correctly
• Help with queries from regulatory authorities, external auditors and other third parties
• This is a senior role, so you will have a significant role in implementing and enforcing collections processes within the team and you'll act as the right hand to the Lead
• Support of the rest of the team in day-to-day activities, especially with issues requiring deeper expertise
• Support of continuous improvement of the AP processes and systems
• You'll take active part in the planned ERP system change

Skills & Experience

• Ideally 3+ years' experience in O2C collections operations
• English language skills at intermediate level
• Advanced MS Excel skills with a proven aptitude to interpret customer and financial data
• Strong knowledge of finance business processes, collections policies, treatment strategies, and statutory accounting principles to ensure compliant SSC operations
• Working knowledge of core finance and specifically collections systems, ERP and related specialty functional systems, frameworks, and functionality
• Strong communication and negotiation skills
• Ability to work in a fast-moving environment with proactive approach

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. 

It's why over 80 of the world's top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. 

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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