Command center operator

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Unified Systems Operator at Kyndryl, you'll take on a critical role of monitoring, controlling, and maintaining cutting-edge systems across our expansive infrastructure environment. You'll be the key to providing innovative solutions to both technical and business challenges – ensuring seamless operations that push the boundaries of what's possible.

In this role, you'll become a trusted advisor to our customers, offering insights into best practices and resource utilization. You'll be vital in maintaining our infrastructure through monitoring and validating events and or alerts, executing preventative tasks and escalating potential outages or abnormal situations, applying a proactive approach to challenges.

As a Unified Systems Operator, you'll have the opportunity to collaborate with diverse teams and specialists on projects and interact directly with customers to understand their needs – facilitating cohesive and successful partnerships.

To thrive in this role, you'll need to bring a challenge and detail-oriented mindset, coupled with the agility and sense of urgency needed in our fast-paced environment. Join us in shaping the future of technology – where every day is an adventure, and every challenge is an opportunity for growth. Are you ready to redefine what's possible?

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you envision your career path progressing in the technical specialist domain as a Technical Leader or migrating into other technical careers such as an Architect or a Systems Reliability Engineer – we have opportunities you won't find anywhere else.

Who You Are

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

Required Skills and Experience

• Supporting customers with technical questions
• 1 st level applications and OS support:Wintel/UNIX/Linux and network support
• Continuously monitoring and surveilling various data sources, systems, and processes
• You provide first-class customer and internal team`s support.
• Basic troubleshooting, understanding of user account management, and familiarity with common protocols such as DHCP, DNS, and HTTP
• Keep a close eye on real-time information and indicators to maintain situational awareness and identify any potential issues or threats.
• Guiding customers according to solution trees and knowledge base to solve incidents and service requests.
• Providing detailed information on all performed activities to the next appropriate level specialists according to the process
• Updating the on-call management system accurately and efficiently with call details, actions taken and resolution
• You have a passion for helping customers and or other support teams
• Customer focused and passionate about giving excellent customer service.
• Excellent phone manner and can show an empathetic attitude.
• You think in a systematic and logical way.
• You are fluent in French and English
• Availability to work on shifts.
• Min. 1 year of relevant experience.

Preferred Skills and Experience

• Bachelor's degree in Computer Science, Information Technology, or other related fields
• Windows Server certification
• CCNA/CCNP certification

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

As a graduate or an intern, Kyndryl is a great place to kickstart your career. You will contribute to our business from day one and get access to some incredible learning opportunities to build your skills for your future. You'll also collaborate with global teams, take advantage of mentorship opportunities and get involved in volunteer community activities – all in a dynamic, start up atmosphere, filled with industry experts.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.