IT Support Specialist

23 hours ago

Prague, Hlavní město Praha, Czech Republic allegrospz Full time 30,000 - 60,000 per year
Important things for you:

  • Our team is international and you'll be based in Prague.

  • Flexible working hours in an office first model (4/1) that depend on you and your team. Starting later or finishing earlier? No problem Work hours keep pace with our lifestyles and can start between 7 a.m. and 10 a.m.

About the job:

You will be responsible for providing 2nd line support for the Prague offices, serving our Czech, Slovak, and Hungarian employees. Your duties will include ensuring employees are adequately equipped with necessary hardware and software, and offering advanced support for issues that exceed the capabilities of 1st line support. Furthermore, you will collaborate closely with 3rd line support support teams, primarily system administrators, specialized teams for printing and video conferencing solutions, and the network team, among others.

We are looking for people who:

  • Can quickly learn and troubleshoot new or unfamiliar devices and software.

  • Have supported Windows and Mac OS devices in corporate environments.

  • Can provide quality support to internal employees while following correct procedures.

  • Like the idea of working in an international environment with the potential to travel.

  • Want to constantly develop and update their knowledge;

  • Know English (at least B2 level);

  • Know Czech (at least B2 level).

  • ITIL certification is a plus.

  • Driver's licence is a plus (category B).

In your daily work you will:

  • Handle a broad range of IT support requests, including network troubleshooting, application support, and user account management.

  • Independently troubleshoot and find solutions to problems.

  • Design and implement solutions and spot problems, retest them, and provide all necessary information in created tickets.

  • Update and create knowledge base articles based on feedback from the team.

  • Effectively support a single platform/system and manage tasks by prioritizing them effectively and escalating issues as needed.

  • Work independently and may mentor junior staff, providing constructive feedback.

  • Pursue industry certifications, contribute to internal knowledge sharing, and develop skills in well-known directions.

What we offer:

  • Possibility of international development: work for a marketplace that is TOP 3 in Europe and TOP 10 in the world.

  • 29 days off (20 vacation days, 5 Relax Days, 3 sick days, Volunteer Day) plus time off to care for a family member.

  • Do you want to fulfill your creative or traveling dream ? No problem, after one year you can take a sabbatical leave, i.e. up to an extra month off. And after two years, you're even entitled to two months off

  • You'll get meal vouchers, which you can use at lots of cool companies, or you can choose a meal voucher as a lump sum

  • We have Cafeteria, monthly pension contributions for our employees.

Send in your CV and see why it is #goodtobehere


  • Technical Support Specialist

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Contabo GmbH Full time 1,200,000 - 2,400,000 per year

    Your creative fieldWe are looking for a full-time, permanent Technical Support Specialist (all genders) to start as soon as possible. As a Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support.This includes customer support and communication with...

  • Sales Support Specialist

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Hubexo Full time 300,000 - 450,000 per year

    About Hubexo:We provide data, insights, and software solutions to the global construction industry. We specialise in project information, eTendering, product information, market intelligence, and specification. We help the world build better by delivering unrivalled insights and technology that shape places where people live, work and play.TasksWe are...

  • Accounting Support Specialist

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Collibra Full time 45,000 - 75,000 per year

    Joining Collibra's Finance teamCollibra is looking for a proactive and detail-oriented Accounting Support Specialist to join our world-class accounting team. In this key role, you'll be responsible for managing accounts receivable, working with customers to resolve their questions, and ensuring payments are made on time. You'll partner closely with teams...

  • Technical Support Specialist

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Contabo GmbH Full time 30,000 - 60,000 per year

    Your creative fieldWe are looking for a full-time, permanent Technical Support Specialist (all genders) to start as soon as possible in our night shift, within the Czech Republic. As a Senior Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support and...

  • Technical Support Specialist with German

    5 days ago

    Prague, Hlavní město Praha, Czech Republic EVIDENT Europe GmbH Full time 40,000 - 80,000 per year

    Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various...

  • Sales Support Specialist

    23 hours ago

    Prague, Hlavní město Praha, Czech Republic Photomate Full time 240,000 - 420,000 per year

    Do našeho týmu hledáme posilu na pozici Sales Support Specialist, která bude klíčovou oporou pro nášobchodní tým i zákazníky.Pokud máte smysl pro detail, rádi pracujete s lidmi a umíte se rychle zorientovat v dynamickém prostředí, možná hledáme právě VásCo bude náplní Vaší práce?Kompletní zpracování objednávek – od...

  • Accounting Support Specialist

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Collibra Full time 1,200,000 - 2,400,000 per year

    Joining Collibra's Finance teamCollibra is looking for a proactive and detail-oriented Accounting Support Specialist to join our world-class accounting team. In this key role, you'll be responsible for managing accounts receivable, working with customers to resolve their questions, and ensuring payments are made on time. You'll partner closely with teams...

  • Accounting Support Specialist

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Collibra Full time 450,000 - 550,000 per year

    Joining Collibra's Finance teamCollibra is looking for a proactive and detail-oriented Accounting Support Specialist to join our world-class accounting team. In this key role, you'll be responsible for managing accounts receivable, working with customers to resolve their questions, and ensuring payments are made on time. You'll partner closely with teams...

  • Contract Support Specialist

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Deutsche Börse Group Full time 60,000 - 75,000 per year

    Deutsche Börse Group is a globally renowned financial service provider with a rich history, offering its employees a strong multicultural background and a secure future. In Prague, we welcomed our first employee in 2006 and we have been growing ever since. The local team of over 1,400 employees from more then 70 countries brings a diverse mix of experts who...

  • Technical Support Specialist with French or Spanish

    5 days ago

    Prague, Hlavní město Praha, Czech Republic EVIDENT Europe GmbH Full time 30,000 - 60,000 per year

    Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various...