Customer Service Representative

2 weeks ago

Prague, Hlavní město Praha, Czech Republic Goodyear Full time 270,000 - 420,000 per year

Goodyear. More Driven.

Do našeho pražského týmu právě hledáme nového kolegu/novou kolegyni, který/á nám pomůže udržet profesionální úroveň zákaznického servisu společnosti a stane se skvělým parťákem.

Náš zákaznický servis pomáhá zákazníkům a partnerům společnosti řešit standardní i nestandardní situace, které mohou vzniknout během procesu objednávání, dodávání a fakturace produktů a služeb společnosti Goodyear.

Co budete mít na starosti:

  • bezprostřední telefonickou a e-mailovou komunikaci se zákazníky a partnery společnosti – odpovědi na dotazy zákazníků, pomoc s řešením problematických situací
  • zadávání objednávek a jejich zprocesování
  • správu dat v systému včetně analýzy a kontroly
  • řízení reklamačního procesu
  • ověřování dostupnosti požadovaného produktu, případně návrhy alternativních řešení
  • testování funkčnosti systému SAP a online portálu
  • spolupráci s kolegy napříč odděleními (obchod, IT) a externími partnery na průběžném vývoji systému

Očekáváme od Vás:

  • alespoň roční zkušenost na pozici v zákaznickém servisu
  • ukončené středoškolské vzdělání
  • češtinu na úrovni rodilého mluvčí (C2)
  • komunikativní znalost angličtiny, důležitou zejména pro interní komunikaci
  • MS Office - Outlook, pokročilou znalost aplikace Excel nutnou pro pravidelné anylýzy a kontroly dat
  • obecnou znalost SAP uvítáme, nezkušené zaučíme
  • pečlivost a důslednost při zpracování objednávek a analýz
  • schopnost naslouchat a reagovat ve standardních i mimořádných situacích
  • ochotu a schopnost pracovat a komunikovat v rámci týmu

Co můžete očekávat od nás:

  • zajímavou pracovní pozici v mezinárodním prostředí s každodenním užíváním angličtiny
  • dobře fungující pracovní tým, který se schází i mimo práci
  • pracovní smlouvu na dobu neurčitou
  • prémie dle dosažených cílů
  • 5 týdnů dovolené, 5 dní zdravotního volna
  • benefitní systém Cafeterie
  • slevy na členství v sousedním sportovním zařízení
  • zaměstnanecké slevy na nákup pneumatik
  • stravenkový paušál
 
Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

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