Specialist Work Center Tech Support

7 days ago

Brno, South Moravian, Czech Republic AT&T Full time 25,000 - 40,000 per year

Job Description:

Job Functions

  • Act as an interface to customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers.
  • Actively troubleshoot and diagnose problems.
  • Interact with internal/external teams/vendors and customers to report events and/or resolution of events.
  • Participate in tracking and prioritization of ticket-handling, including inter-shift turnover.
  • Escalate or handoff tickets to appropriate group or center.
  • Ability to fully document information in Trouble Ticketing application.
  • Possess excellent communication skills.
  • Utilize tools available – manuals, web-based documentation, and lab
  • Ability to follow instructions - both written and verbal.
  • Ensure problems are satisfactorily resolved in a timely manner with focus on providing a high level of support for all customers.

Skills Required

  • Excellent Customer Service Skills
  • Self managing, self directing
  • Quick to Learn New Skills
  • Team Worker
  • Intermediate to Advanced Analytical Skills
  • Persistent with Tasks
  • Calm and Patient Under Pressure
  • Excellent Written and Verbal Communication Skills
  • Knowledge and understanding of ATT various networks and infrastructures.
  • Knowledge of Customer Networks including any and all technologies.
  • Proficient in multitasking.
  • Ability to master new tasks with minimal training.
  • Working experience with routers, switches, VOIP, WAN, LAN. (Cisco, Edgewater)
  • Experience with Cisco Unified Communication System, VoIP Gateways and Unified Messaging.

Education/Previous Job Experience

  • Minimum two years of college or equivalent post-high-school education or experience.
  • Previous work experience in a related area and/or time spent doing similar work that provides the background for the current position.

Weekly Hours:

40

Time Type:

Regular

Location:

Brno, Czechia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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