On-Site Service Specialist

4 days ago

Trutnov Královéhradecký kraj Czechia, Czech Republic Hitachi Full time 40,000 - 80,000 per year

Location:

Trutnov, Královéhradecký kraj, Czechia

Job ID:

R0109081

Date Posted:

Company Name:

HITACHI ENERGY CZECH REPUBLIC S.R.O.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

The Onsite-Support Specialist will be responsible for providing technical support to end-users. The ideal candidate will have excellent communication skills and be able to troubleshoot and resolve technical issues in a timely manner.

What You'll Do:

  • Provide hands-on technical support to end-users.
  • Collaborate with other teams to troubleshoot incidents and implement changes
  • Offer ad-hoc training on common IT topics and guide users through self-service tools.
  • Diagnose and resolve technical issues quickly and efficiently.
  • Maintain and update hardware and software systems.
  • Install and configure IT equipment and applications.
  • Monitor system performance across hardware and software.
  • Train users on device functionality and software usage.
  • Document technical issues and solutions for future reference.

What You Bring:

  • Strong problem-solving and troubleshooting skills.
  • Communicative English for everyday interactions.
  • Ability to explain technical concepts clearly to non-technical colleagues.
  • A mindset focused on process improvement.
  • Experience with software maintenance and testing.
  • Basic understanding of networking and operating systems.
  • Ability to prioritize and manage tasks under pressure.
  • A customer-first attitude and collaborative spirit.
  • Practical, hands-on approach to solving problems.

What We Offer:

  • 7.5-hour workday.
  • 5 weeks of vacation.
  • Extra day off for your birthday.
  • Meal vouchers worth 100 CZK per day — fully covered by us.
  • Pension insurance contribution.
  • Annual cafeteria bonus of 7,000 CZK.
  • Loyalty rewards.
  • Additional paid days off for personal occasions.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. 

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