Customer Service Representative with Czech Relocation to Sofia, Bulgaria

We are growing

Join a dynamic and international team, working with one of the most recognized global brands in its industry. We are looking for motivated and customer-oriented individuals to become part of our expanding team in Sofia. If you are passionate about delivering excellent customer service and want to develop your career in an international company, this opportunity is for you

As a Customer Service Representative, you will be the first point of contact for customers, assisting them via email, chat, and phone. Your main responsibility will be to provide exceptional service by answering inquiries, offering support, and ensuring a seamless customer experience.

Key Responsibilities:
Handle customer inquiries efficiently and professionally
Communicate via email, chat, and phone
Maintain in-depth knowledge of the brand and products
Research and provide accurate solutions to customer questions
Ensure customer satisfaction through personalized service

Fluency in Czech (near native level – written & verbal)
Advanced English skills (written & verbal)
Previous experience in customer service or a similar role is a plus
Strong communication and problem-solving skills
Ability to work independently and in a team environment
Good typing and computer skills (MS Office, CRM systems)
High attention to detail and accuracy
High school education or higher

Full-time role with shifts between 8:00 a.m. – 10:00 p.m., Monday – Sunday
Competitive salary + monthly performance-based bonuses
Comprehensive initial training (fully covered) & continuous learning programs
Convenient office location – close to metro and bus stations
Career growth opportunities with structured professional development programs
Health and Wellbeing benefits
Relocation support (including accommodation and travel expenses)

Health & Life Insurance
Multisport card
Transport allowance
Bonus for important life events
Extra paid leave for education
Corporate discounts & company events

Hotel accommodation for 14 nights
Advance payment upon request
Travel reimbursement

Know someone perfect for this role? Refer a friend and get rewarded when they join our team

Join a company that powers some of the world's most well-known brands. We provide innovative solutions and exceptional services in over 70 countries, helping businesses grow and succeed. As an award-winning employer, we value talent, diversity, and professional growth.

Location: Sofia, Bulgaria – Advance Business Center
Language Requirement: Czech
Time Type: Full-time

Ready for a new challenge? Apply today and start your journey with us