Customer Support Analyst

1 week ago

Prague, Hlavní město Praha, Czech Republic GoodData Full time 360,000 - 1,200,000 per year

Join the GoodData Support team to help our customers to bring custom data analytics to everyone, enabling others to work smarter, faster and more effectively.

We're looking for an exceptional and enthusiastic new colleague who can understand technical concepts and be able to explain them to people with varied technical experience.

What will you do
  • Provide support for the leading analytics platform.
  • Interact with GoodData customers to help resolve support tickets and generally educate the customers to be comfortable using the platform on their own.
  • Handle all incoming inquiries from customers as the first point of contact, providing application support by diagnosing technical problems, answering questions, and providing effective resolutions.
  • Stay up-to-date on GoodData product features.
  • Work closely with users, product management, marketing and engineering teams across multiple time zones to make sure GoodData customer support is exceeding customer expectations and that customer feedback is incorporated into product development.
About you
  • Fluent English speaker.

  • Willingness to work on shifts (8-hr shifts to provide 24/5 coverage, plus on-call duty).

  • Solid interest in IT and basic technical fundamentals, with real enthusiasm and eagerness to continuously learn new IT technologies.

  • Technical school background and basic experience with programming is a significant advantage.
About GoodData

GoodData powers modern BI for the modern data stack.

GoodData is a cloud-based analytics platform. Employees, customers, and business partners will understand the data in the same way thanks to GoodData's robust end-to-end pipeline; self-service analytics; low-code/no-code interfaces; embeddable data visualization; application integration; and more.

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