UX Designer

About the Role:

As a UX Designer, you will shape intuitive, accessible, and engaging digital experiences across our

global travel platforms. Embedded in a cross- functional stream team with a Product Owner,

Scrum Master, and Service Designer, you will focus on digital product delivery while

collaborating closely to translate service- level insights into tangible, validated interfaces.

Depending on topic complexity and phase, you may work in tandem with Service Designers from

discovery to rollout and evaluation, or sequentially, inheriting a clear direction and expanding it

into user flows, UI patterns, and usable interactions.

You are driven by solving real- world problems for users and business, not just pushing pixels. You

are fluent in agile delivery and capable of designing elegant solutions even in complex, multi - touchpoint

systems.

User Experience Research

• Lead qualitative user research to identify usability issues, test assumptions, and validate design choices.
• Create and maintain personas, customer journeys and Jobs to be done.
• Collaborate with Service Designers to connect service- level needs with UX- level solutions.
• Present UX findings and recommendations.
• Translate service journey insights and user feedback into actionable UX improvements.

UX & UI Design

• Lead design workshops, and ideation sessions.
• Align UX with business objectives, KPIs, and user satisfaction metrics.
• Design user flows, wireframes, prototypes, and final UI specifications for key digital products.
• Ensure all solutions are WCAG- compliant, responsive, and scalable across web and mobile.
• Maintain consistency with the Design System and contribute reusable components and patterns.
• Ensure design consistency and usability through UX guidelines.

Collaboration & Agile Delivery

• Work with Product, Engineering, and Business teams to optimize UX impact.
• Actively contribute in stream- level agile rituals: sprint planning, backlog grooming, daily stand- ups, and retrospectives.
• Work closely with developers to ensure smooth handover and implementation.
• Support the Product Owner in breaking down epics into UX tasks and user stories, aligning with business and delivery goals.
• Engage in joint workshops with Service Designers during ideation and concept development.

Feedback & Continuous Improvement

• Conduct usability testing of both prototypes and live features, iterating based on findings.
• Integrate analytics data (e.g., Hotjar, Mixpanel, NPS) and accessibility audits into continuous UX enhancements.
• Document design decisions, rationale, and outcomes in Confluence or similar systems.
• Drive UX governance and maturity across the stream.

Required Experience & Skills

• 5+ years of UX design experience
• Proficient in written and spoken English.
• Proven experience leading user research, including defining research goals, conducting sessions, and synthesising findings.
• Demonstrated ability to create personas and user journey maps based on research insights.
• A portfolio showcasing capabilities in UX / CX design, with a focus on solving real- life user problems.
• Strong command of Figma, prototyping tools, and accessibility principles (WCAG 2.2).
• Skilled in usability testing, wireframing, UI spec writing, and agile delivery practices.
• Excellent communication and storytelling abilities to engage both stakeholders and peers.

Preferred / Nice- to- Have

• Experience in B2B, travel, logistics, or operations- heavy platforms.
• Experience collaborating with Service Designers and working across the product lifecycle from discovery to rollout and evaluation.
• Familiarity with Service Design methods (service blueprints, stakeholder mapping).
• Contribution to a Design System (tokens, components, documentation).
• Understanding of service logic across backstage and frontstage processes
• Experience collaborating with Service Designers and working across the product lifecycle from discovery to rollout and evaluation.
• Familiarity with Service Design methods (service blueprints, stakeholder mapping).
• Contribution to a Design System (tokens, components, documentation).
• Understanding of service logic across backstage and frontstage processes.

What We Offer

• Work in a supportive, international team with the flexibility of a hybrid setup (at least two days a week in the office).
• Make a real impact by designing tools used daily by thousands of people in the global travel and tourism space.
• Grow your skills on the job with access to learning platforms and tailored development plans.
• Play a key role in transforming our design system to support products at scale.
• Contribute to meaningful projects where your work leads to visible, real- world results.

• Be part of a team that values collaboration, a user- centric approach, agile delivery, and iterative processes.

• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.

• Stability: 100 Years at the top of our field and still pushing into new territory
• Progression: We reward high performers and look to promote key talent internally
• Learning and Development opportunities for growth and Upskilling
• A Supportive Management Culture and autonomous working environment
• Company Wide Bonus Scheme
• Dedicated Employee Engagement Activities
• Flexible & Hybrid Working
• Annual Awards and Recognition for high Performers
• Friendly and Collaborative work environment